Note: The job is a remote job and is open to candidates in USA. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies. The Clinical Account Manager will serve as a strategic commercial leader responsible for accelerating growth across hospitals and diagnostic organizations by developing business opportunities and expanding strategic clinical accounts.
Responsibilities
- Develop and execute a comprehensive, data-driven territory strategy
- Identify market opportunities, whitespace, and growth drivers
- Own territory performance, including revenue attainment, pipeline health, and forecast accuracy
- Develop strategic account plans that support both short-term performance and long-term growth
- Proactively identify, create, qualify, and advance new business opportunities
- Build and maintain a robust pipeline capable of sustaining territory growth objectives
- Effectively compete to win new business and expand Waters’ footprint within assigned accounts
- Develop and execute targeted prospecting and account penetration strategies
- Build and expand relationships across customer organizations, including laboratory directors, pathologists, clinicians, researchers, procurement leaders, and executive stakeholders
- Map stakeholder networks and navigate complex decision-making environments
- Identify opportunities to expand Waters’ presence across laboratory networks, health systems, and affiliated sites
- Support customer adoption, utilization, and long-term success following implementation
- Drive customer retention and long-term account growth
- Deliver consultative, insight-driven customer engagement
- Position integrated solutions across instruments, reagents, consumables, software, and services
- Understand laboratory workflows, testing challenges, operational requirements, and reimbursement considerations that influence customer decisions
- Articulate clinical, operational, scientific, and economic value propositions aligned to customer priorities
- Partner with Technical Sales Specialists and Application Scientists to demonstrate the impact of Waters solutions on laboratory performance and patient care
- Lead opportunity strategy from qualification through contract execution
- Manage complex sales cycles with discipline and precision
- Develop compelling business cases and value propositions
- Negotiate effectively to achieve strong commercial outcomes while maintaining long-term customer relationships
- Partner closely with Technical Sales Specialists, Application Scientists, Service, Marketing, and Strategic Account teams
- Coordinate internal expertise to deliver integrated customer solutions
- Serve as the central point of orchestration for customer engagement and account strategy
- Maintain a deep understanding of territory dynamics, customer priorities, market trends, and competitive activity
- Position Waters solutions effectively to differentiate and win
- Provide customer and market insights that inform commercial strategy and business planning
Skills
- Bachelor's degree in Life Sciences, Business, or related field
- 3+ years of quota-carrying sales, account management, or commercial experience
- Demonstrated track record of meeting or exceeding sales goals and revenue targets
- Experience managing customer relationships and growing business within assigned accounts
- Strong consultative selling, territory management, and communication skills
- Ability to manage multiple complex opportunities simultaneously
- Valid driver's license and ability to travel throughout the assigned territory
- Experience selling into clinical laboratories, hospitals, health systems, diagnostic organizations, or reference laboratories
- Knowledge of clinical laboratory workflows, testing environments, and healthcare decision-making processes
- Experience with flow cytometry, cell analysis, immunology, or related laboratory technologies
- Demonstrated success selling capital equipment, consumables, software, and/or service solutions
- Experience navigating complex purchasing environments involving multiple stakeholders
- Experience engaging both technical and executive-level decision makers
- Proficiency with CRM platforms such as Salesforce and territory analytics tools
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