Note: The job is a remote job and is open to candidates in USA. Harris Computer is seeking a Clinical Intake/Enrollment Specialist for Care Management to join their team. In this role, you will work with clients to help eligible patients understand and enroll in Care Management programs, while managing a queue of patients and ensuring accurate documentation.
Responsibilities
- Properly interview and enroll patients in the Care Management program (CCM, PCM, RTM, RPM) applicable to their practice
- Manage a queue of eligible patients to be enrolled
- Expedite enrollments as efficiently as possible
- Work on assigned patient lists and complete them within the timeline provided
- Ensure that all enrollment documents are completed accurately and in the patient chart
- Keep detailed and accurate call logs of all transactions and the status of each call
- Explain the Care Management program in an informational, influential, concise, and personable manner
- Articulate warm and professional etiquette when speaking on the phone to patients
- Ability to be creative in delivering education to patients, while tailoring to showcase the benefits of the program
- Natural ability to express empathy with a patient-focused mindset and engagement
- Attend regularly scheduled meetings (i.e., morning huddles, weekly updates, etc.). These “mandatory” meetings will be important to define the current scope of work
- Proven ability be able to work within a team dynamic and be a leader
- Possess a high-quality of data entry skills with the ability to multi-task
- Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Microsoft TEAMS)
- HIPAA compliant use of computer access (need to know only) to facilitate patient care
- Will be able to consistently deliver high call volume, spending more than 80% of your time on the phone
- Meet production goals based on part-time hours (reasonable expectation of a minimum of 20hrs/week to meet quotas)
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
Skills
- High School Diploma or Equivalent
- Strong Customer Service Skills
- Excellent attention to detail and ability to maintain accuracy
- Exceptional organizational, communication, and interpersonal skills
- Ability to work independently and as part of a team in a fast-paced environment
- Proven ability be able to work within a team dynamic and be a leader
- Possess a high-quality of data entry skills with the ability to multi-task
- Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Microsoft TEAMS)
- HIPAA compliant use of computer access (need to know only) to facilitate patient care
- Will be able to consistently deliver high call volume, spending more than 80% of your time on the phone
- Meet production goals based on part-time hours (reasonable expectation of a minimum of 20hrs/week to meet quotas)
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
- Sales Acumen
- Healthcare knowledge
Benefits
- Part-Time 100% remote position requiring no travel
- 1099 Contractor position
Company Overview