Note: The job is a remote job and is open to candidates in USA. Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization. They are seeking an experienced Cloud Customer Success Manager to build and maintain a customer-obsessed Cloud Solution Partner program, ensuring a positive customer experience and managing complex customer requests.
Responsibilities
- Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities
- Collaborate with peers and managers to steer our CSP operations
- Act as liaison between customer, company and 3rd party vendors, managing/escalating tickets and tasks from report to resolution
- Build and maintain a trusted advisor relationship with our customers
- Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources
- Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction
- Own the post-sales relationship
Skills
- 1-2 years experience as a Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program
- Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role
- BS Degree in Business or a Technology related field
- Experience optimizing workflows and implementing process improvement
- Technical and business problem-solving skills and judgement
- Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels
- Ability to prioritize and manage competing demands
- Experience working with Clients on business solutions
- One year of prior experience with public cloud billing and licensing models
- One year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals
- Graduate degree appreciated
- Willing to obtain FinOps Practitioner Certification
- Willing to learn about public cloud billing and licensing models
- Willing to learn about AWS Management Console and Azure Portal or similar Cloud Portals
Company Overview