Note: The job is a remote job and is open to candidates in USA. Lemonade is seeking a Claims Property Advocate with experience in handling complex Contents claims to join their claims organization. The role involves educating customers, investigating claims, and collaborating with cross-functional teams to ensure a best-in-class customer experience.
Responsibilities
- Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end
- Effective verbal and written communication
- Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
- Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience
- Organize and prioritize daily tasks in order to resolve claim-based questions
- Understand and interpret individual customer policies per state
- Explain coverage decisions to customers in plain English, without relying on jargon
Skills
- 1 year of property claim-handling experience—handling all perils and causes of loss including theft, water, and fire
- Ability to absorb and excel in a very fast paced and dynamic work environment
- Claim handling experience in an effective desk management environment
- Experience handling complex Contents and Loss-of-Use claims
- Experience working with large national property-direct repair vendors and adjusting firms
- Empathy, patience, positivity, and a passion for outstanding customer experiences
- Comfortable with and adaptable to new technology and business tools
- Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months
- Ability to work remotely
- College Degree
- Experience using estimating software, such as, Xactanalysis, Xactware products
Benefits
- Equity
- Benefits
Company Overview
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