Note: The job is a remote job and is open to candidates in USA. Kentro is a company dedicated to innovation and collaboration, seeking a remote CMDB Program Analyst to support their Veterans Affairs ESOM contract. The Program Analyst will evaluate program performance, analyze operational data, and produce reports to aid leadership in assessing progress and making informed decisions.
Responsibilities
- Plan, analyze, and evaluate the effectiveness of operating programs and business processes within the CMDB and Change Control transition
- Use source data to assess program performance and identify areas requiring corrective action or process improvement
- Apply qualitative and quantitative analytical methods to evaluate operational effectiveness across transition workstreams
- Manipulate and organize program data to produce status reports and dashboards for Kentro and VA leadership
- Develop recommendations for improving business processes and present findings clearly to program stakeholders
- Support the Senior Program Analyst in tracking key milestones, deliverables, and program metrics throughout the transition
- Assist with documentation of program status, risks, and decisions to maintain an accurate program record
Skills
- 5+ years of program analysis experience on federal IT contracts
- Bachelor's degree in Computer Science, Engineering, Math, or equivalent. An additional 8 years of relevant experience may be substituted for the education requirement for a total of 13+ years of relevant experience
- Demonstrated ability to use source data to evaluate program and operational effectiveness
- Familiarity with ServiceNow reporting, dashboards, or SPM for program tracking purposes
- Proficiency with qualitative and quantitative analytical methods; ability to synthesize findings into actionable recommendations
- Strong data manipulation skills using Microsoft Excel or similar tools; experience producing program status reports
- Effective written and verbal communication skills for reporting to both technical and non-technical stakeholders
- US Citizen or Green card holder
- Willing and able to obtain and maintain Public Trust Clearance
- Must meet updated ID requirements
- Prior experience on VA IT programs or within a Department of Veterans Affairs contract
- Experience supporting CMDB, ITSM, or Change Management transition efforts
- PMI or IIBA entry-level certification, or equivalent coursework
Benefits
- Paid time off
- Healthcare benefits
- Supplemental benefits
- 401k including an employer match
- Discount perks
- Rewards
- Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations.
- Flexibility for you to take a course, complete a certification, or other professional growth and networking
- Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
- Host and attend charity galas/events
Company Overview