Note: The job is a remote job and is open to candidates in USA. HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are seeking energetic, service-oriented Customer Service Specialists for their Call Center Operations team who will be responsible for interacting with customers and providing tailored solutions to meet their needs.
Responsibilities
- Interact directly with customers via phone
- Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
- Utilize the company's proprietary technology to connect members with our nationwide partner network
- Answer calls to assist customers with order fulfillment and service execution
- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
Skills
- Interact directly with customers via phone
- Understand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as needed
- Utilize the company's proprietary technology to connect members with our nationwide partner network
- Answer calls to assist customers with order fulfillment and service execution
- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions
- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames
- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps upload
- Experience in a customer facing environment resolving issues over the phone
- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure
- Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)
- Fluency in English. Spanish a plus
- It is preferable that you have experience working from home and have equipment that supports a work from home environment
Company Overview
HONK is a roadside assistance platform that provides towing, flatbed towing, exotic car towing, and tire changes. It was founded in 2014, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is http://www.honkforhelp.com.
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