Note: The job is a remote job and is open to candidates in USA. BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science, and they are seeking a Customer Education Manager for their webinars and training programs. This role involves owning the execution of the webinar program, delivering specialized training for enterprise accounts, and building formal training programs and certifications to enhance user engagement and education.
Responsibilities
- Serve as the primary host, facilitator, and face of BioRender’s 1:many webinar program — delivering live sessions that are engaging, high-quality, and grounded in adult-learning principles
- Own the execution of the full webinar calendar: planning with our team, content development, promotion coordination, and delivery
- Help to introduce localization across timezones and languages to expand global reach and accessibility
- Expand content variety — from platform how-tos and feature deep-dives to use-case-based sessions and Q&A formats
- Design and maintain standardized CSM-facing webinar playbooks, email templates, and modular slide decks so CSMs can promote and support sessions without building from scratch
- Lead dedicated, customized training sessions for high-ARR enterprise accounts — tailoring content to their team’s specific use cases, workflows, and skill levels
- Help develop a scaled process for CSMs requesting live webinars through our team
- Support champions with train-the-trainer resources and internal rollout materials
- Design and deliver structured learning paths for different user types — new users, power users, admins, and scientific roles
- Create digital learning courses that complement live webinars and enable self-paced skill-building at scale
Skills
- 3+ years in a customer education, training, instructional design, or customer-facing enablement role at a SaaS company
- Background in life sciences, biology, or a scientific discipline — or deep familiarity with how scientists work and communicate
- Have experience using the BioRender system — we love our users!
- Proven experience designing and delivering engaging live webinars or training sessions to large, diverse audiences
- Strong on-camera and on-stage presence — you're a confident, polished communicator who can hold a room (virtual or otherwise) with both scientists and executives
- Experience building structured learning programs: courses, certifications, or multi-session training curricula
- Ability to create content independently — scripts, slide decks, facilitation guides, and follow-up materials
- Data-driven mindset: you track what's working, iterate quickly, and can tie education programs to business outcomes
- Highly organized and self-directed — you can manage a complex webinar calendar while simultaneously building longer-term training infrastructure
- Collaborative and cross-functional — you work naturally with CS, Marketing, and Product to align programs with business priorities
- Experience with instructional design frameworks
- Familiarity with webinar platforms like Zoom Webinars, and LMS or course-authoring tools (Teachable, Thinkific, Articulate, etc.)
- Experience building train-the-trainer programs or champion advocacy models
- Comfort with localization strategy — adapting content for different regions, timezones, and languages
- Familiarity with lifecycle marketing or CS platforms (Customer.io, Gainsight, Intercom)
Benefits
- Competitive compensation, benefits, and remote-first flexibility
Company Overview