Note: The job is a remote job and is open to candidates in USA. The British School of Amsterdam is seeking a dedicated and customer-focused Remote Customer Service Associate to provide exceptional support to customers. The ideal candidate will resolve inquiries, process orders, troubleshoot basic issues, and deliver a positive customer experience while working efficiently in a remote environment.
Responsibilities
- Respond to customer inquiries through phone, email, live chat, and messaging platforms
- Resolve customer concerns by providing accurate information and timely solutions
- Process orders, returns, refunds, exchanges, and account updates
- Document customer interactions in CRM and ticketing systems
- Escalate complex issues to the appropriate department when necessary
- Maintain up-to-date knowledge of company products, services, and policies
- Meet performance metrics, including response time, quality, and customer satisfaction goals
- Collaborate with internal teams to improve customer experience and service delivery
Skills
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving, conflict resolution, and multitasking abilities
- Proficiency with Microsoft Office, Google Workspace, CRM software (Salesforce, Zendesk, HubSpot, or similar), and ticketing systems
- Ability to work independently in a remote environment with reliable high-speed internet
- Associate's or Bachelor's degree
- 1–2 years of experience in customer service, call center, retail, or administrative support
Benefits
- Competitive hourly pay
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Flexible remote work schedule
- Paid training and professional development
- Employee assistance program (EAP)
- Performance-based bonuses
- Home office equipment stipend
- Career growth and advancement opportunities
Company Overview