Welcome to Verizon – Powering Connections, Empowering Lives
Verizon is more than a telecommunications giant; we are an innovation engine that fuels the way people live, work, and play. From the bustling streets of major cities to the quiet corners of remote neighborhoods, our network connects billions of devices and touches countless lives every day. As a member of the V Team, you will join a culture that prizes curiosity, celebrates bold ideas, and values the unique perspective each employee brings. We invest heavily in technology, learning, and community impact, ensuring that every team member has the tools and support they need to thrive.
About the Business Government Customer Organization (BGCO)
The Business Government Customer Organization (BGCO) is Verizon’s dedicated arm for serving enterprise‑level business and government clients. Our mission is to partner with these customers to accelerate their digital transformation, streamline operations, and achieve strategic objectives—all while delivering an unmatched customer experience. In this fast‑paced environment, we blend cutting‑edge technology with personalized service, ensuring each interaction builds trust, loyalty, and long‑term revenue growth.
Position Overview – What You’ll Do Every Day
As a Remote Customer Service Coordinator within BGCO, you will be the frontline advocate for our most critical accounts. Your voice will be the bridge between complex business challenges and Verizon’s innovative solutions. Working from the comfort of your home office, you will leverage web‑based tools, data insights, and deep product knowledge to ensure every customer interaction ends with a solution and a smile.
Core Responsibilities
- Account Expansion: Identify upsell and cross‑sell opportunities within existing enterprise accounts, driving revenue growth while aligning solutions with the client’s strategic roadmap.
- Relationship Building: Cultivate strong, trust‑based relationships with key decision‑makers and stakeholders, positioning yourself as a reliable partner they can turn to for guidance.
- Active Listening & Needs Assessment: Ask thoughtful questions, listen intently, and decode underlying business needs that may not be immediately obvious.
- Issue Resolution: Diagnose and troubleshoot a wide range of technical, billing, and service issues, delivering first‑call resolution whenever possible.
- Solution Presentation: Articulate the value proposition of Verizon’s portfolio—ranging from 5G connectivity to managed security services—tailoring each pitch to the client’s unique environment.
- Proactive Service Delivery: Anticipate potential obstacles, provide preventative guidance, and reduce repeat contacts through thorough documentation and follow‑up.
- Web‑Based Support Execution: Navigate Verizon’s CRM, ticketing platforms, and analytical dashboards to manage large‑scale accounts efficiently.
- Collaboration with Internal Teams: Partner with sales engineers, product specialists, and account managers to ensure seamless hand‑offs and consistent messaging.
- Continuous Improvement: Share insights from customer interactions to inform product development, process enhancements, and training initiatives.
Why This Role Is Ideal for You
This position is perfect for individuals who thrive in a remote environment, love solving complex problems, and enjoy building strategic relationships with high‑value clients. If you are energized by technology, have a natural curiosity about how businesses operate, and possess a knack for turning challenges into opportunities, you will find fulfillment and rapid growth in this role.
Qualifications – What We Expect
Essential Requirements
- Bachelor’s degree or a minimum of one year of relevant work experience in a customer‑facing or sales capacity.
- At least one year of proven experience in customer service, sales, or a combination of both.
- Demonstrated ability to meet the home‑office technical specifications: a dedicated private workspace, wired internet connection (cable or fiber) with a minimum speed of 25 Mbps, and a reliable computer setup.
- Flexibility to work a varied schedule, including evenings and weekends, to support the global nature of our enterprise clientele.
- Excellent verbal and written communication skills, with a strong emphasis on empathy, active listening, and clear articulation.
Preferred (Nice‑to‑Have) Qualifications
- Advanced degree or additional certifications related to business, technology, or communications.
- Experience communicating across all organizational levels—from front‑line staff to C‑suite executives.
- Proven track record in resolving complex billing, product, or technical issues for large accounts.
- Demonstrated success in selling or promoting technology‑focused products and services.
- Technical support background, especially with evolving telecom or cloud technologies.
- Strong self‑discipline, time‑management, and resource‑fulness in a remote work setting.
- Passionate interest in emerging tech trends such as 5G, IoT, edge computing, and cybersecurity.
Key Skills & Competencies for Success
- Customer‑Centric Mindset: Ability to put the client’s needs first, ensuring every interaction adds measurable value.
- Analytical Thinking: Skill in interpreting data, recognizing patterns, and recommending data‑driven solutions.
- Problem‑Solving Agility: Quickly identify root causes and implement effective resolutions under pressure.
- Sales Acumen: Comfort with consultative selling techniques, upselling, and revenue generation within strategic accounts.
- Technical Literacy: Familiarity with networking concepts, cloud platforms, and digital communication tools.
- Collaboration & Influence: Ability to work cross‑functionally and persuade stakeholders toward shared goals.
- Adaptability: Openness to new tools, processes, and shifting priorities in a fast‑changing environment.
Compensation, Benefits, and Perks
Verizon offers a competitive salary package that rewards performance and growth. While specific numbers vary based on experience and location, you can expect a comprehensive benefits suite that includes:
- Medical, dental, and vision coverage with a range of plan options.
- Generous paid time off, holidays, and flexible work‑from‑home arrangements.
- Retirement savings plans with company matching contributions.
- Employee assistance programs focusing on mental health, financial wellness, and work‑life balance.
- Continuous learning opportunities, including tuition reimbursement, certifications, and internal training academies.
- Discounts on Verizon products and services for you and your family.
- Recognition programs that celebrate outstanding performance and innovative ideas.
Career Development & Growth Opportunities
At Verizon, your career trajectory is shaped by your ambition and the company’s commitment to nurturing talent. As a Remote Customer Service Coordinator, you will have access to:
- Mentorship Programs: Pairing with seasoned leaders who can guide your professional journey.
- Rotational Assignments: Opportunities to experience different business units, such as product management, network engineering, or enterprise sales.
- Leadership Pathways: Structured tracks that can lead you to supervisory, manager, or senior specialist roles within BGCO.
- Skill‑Boosting Workshops: In‑depth sessions on emerging technologies, advanced negotiation tactics, and data analytics.
- Performance‑Based Promotions: Transparent criteria that reward measurable achievements and initiative.
Work Environment & Company Culture
Even though you’ll be operating from your home office, you’ll never feel isolated. Verizon fosters a collaborative, inclusive, and innovative atmosphere that extends across every geographic location. Highlights of our culture include:
- Community of Innovators: Teams that encourage daring ideas and provide platforms for experimentation.
- Diversity & Inclusion: A steadfast commitment to building a workforce that reflects the rich variety of perspectives, backgrounds, and experiences of our customers.
- Virtual Social Events: Regular online gatherings, wellness challenges, and interest‑based clubs that keep connections alive.
- Clear Communication Channels: Open forums, town hall meetings, and feedback loops that ensure every voice is heard.
- Employee Resource Groups (ERGs): Communities that support under‑represented groups, promote allyship, and drive cultural initiatives.
Technical & Home‑Office Requirements
To succeed in this remote role, you must meet the following setup criteria:
- Dedicated private workspace free from distractions.
- Reliable wired internet connection (cable or fiber) with a minimum speed of 25 Mbps.
- Modern computer (Windows 10 or macOS 13 or newer) equipped with a webcam and headset for video calls.
- Compliance with Verizon’s security standards, including VPN access and regular software updates.
Equal Employment Opportunity Statement
Verizon is proud to be an equal‑opportunity employer. We celebrate diversity in all its forms—including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law. Our inclusive workplace empowers every employee to be authentic, feel valued, and reach their full potential.
How to Apply
If you are ready to bring your expertise, empathy, and enthusiasm to a role that makes a tangible impact on some of the world’s most influential organizations, we encourage you to submit your application today. Even if you don’t meet every “preferred” qualification, we value potential and a growth mindset.
Ready to Join the V Team?
Take the next step in your career and help Verizon continue to power connections that matter. Click the link below to apply now. We look forward to reviewing your submission and hopefully welcoming you aboard!
Apply Now