Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services. The Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner, while demonstrating empathy and professionalism.
Responsibilities
- Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect
- Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries
- Inputs standard customer requests into Company systems
- Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues
- Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
- Enters service and route data into computer for billing and route scheduling purposes
- Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement
- Performs other job-related duties as assigned or apparent
Skills
- An Associate's or Bachelor's degree
- Knowledge of the waste management industry
- Experience using bilingual skills in a business environment
- High School diploma or G.E.D
- Minimum of 1 year of experience in a call center or other customer service related environment
- Experience working in a team environment
- Applicants must be able to work 2 Saturdays per quarter (Saturday 8am-12pm CST)
- Applicants must be able to work any 8 hour shift between the hours of 6am- 6pm CST
- Applicants must demonstrate a positive attitude and a willingness to contribute to team success
- This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service
- There will be mandatory queue work between calls that must be cleared daily
- The ideal candidate would come from an internal CSR1 National Accounts or (higher-level tier) CRC role
- We prefer internal CRC National Accounts experience
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- Retirement plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO) Benefits
Company Overview
- Republic Services provides comprehensive environmental services to support business, home and community. It was founded in 1998, and is headquartered in Phoenix, Arizona, USA, with a workforce of 10001+ employees. Its website is http://www.republicservices.com.
Company H1B Sponsorship
- Republic Services has a track record of offering H1B sponsorships, with 1 in 2026, 14 in 2025, 22 in 2024, 14 in 2023, 17 in 2022, 26 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.