Join International Medical Group (IMG) as a Remote Customer Service Representative and Deliver Exceptional Service to Global Travelers
At International Medical Group (IMG), we're not just an insurance company; we're a guardian of global peace of mind for individuals and companies worldwide. Our products cater to vacationers, international workers, frequent travelers, and those with multiple country residences, providing them with the security and support they need whenever and wherever they are. As a leading international medical insurance provider, we're committed to delivering top-notch service and support to our diverse clientele.
We're now seeking talented and dedicated individuals to join our team as Remote Customer Service Representatives. As a key member of our Assistance Coordination team, you'll be the frontline representative of IMG, providing exceptional customer service, resolving queries, and ensuring a seamless experience for our customers. If you're passionate about delivering outstanding service, are comfortable with a fast-paced environment, and are looking for a role with growth opportunities, we encourage you to apply.
Job Details
- Location: Initially based in our Indianapolis office for training, with the opportunity to transition to remote work upon successful completion of training and meeting department eligibility requirements, targeted at 60 days.
- Training Start Date: Monday, September 11th
- Remote Work Start Date: October 30th for those who meet eligibility requirements
- Commute Requirement: Daily commute to our Indianapolis office until remote work eligibility is met
- Remote Work Requirements: A designated workspace with a door and high-speed internet
- Base Pay: $17.00 per hour, plus participation in our monthly performance bonus plan if qualifications are met*
- Schedule: 11am-8pm with one day every weekend
- Employment Eligibility: Legally authorized to work in the United States; IMG will not sponsor employment visas for this position
What We Offer
- Monthly Performance Bonus: Up to 30% of monthly base pay based on 40 hours per week (*must meet department standards and qualifications)
- On-Site Fitness Center: Stay active and healthy with our state-of-the-art fitness facilities
- Comprehensive Benefits Package: Including Medical, RX, Dental, and Vision Insurance
- 401k Plan with Company Match: Plan for your future with our generous 401k matching program
- Paid Time Off: Enjoy your well-deserved breaks and vacations
- Free Employee Parking: Convenient parking options for our team members
- Casual Dress Environment: Work comfortably in our relaxed dress code environment
- Tuition Reimbursement Plan: Invest in your education and career growth with our tuition reimbursement program
Job Summary
As an Assistance Coordinator at IMG, you'll be the primary point of contact for our customers, addressing their queries, resolving issues, and providing updates on their policies and claims. Your role is pivotal in ensuring an exceptional customer experience, and we're looking for individuals who are not only skilled but also passionate about delivering top-notch service.
Duties and Responsibilities
- Answer and address a high volume of incoming phone calls in a professional and courteous manner, maintaining performance metrics, quality standards, and HIPAA compliance
- Document call outcomes in our customer relationship management tool
- Work flexible scheduling, including some holidays and weekend days, and be available for special projects or tasks as needed
- Mentor and assist new employees when required, sharing your knowledge and expertise
- Maintain a positive attitude, work well under stress, and thrive in a fast-paced environment
Qualifications
- 1 year of experience in a customer service role, analyzing and solving internal and external customer issues
- Basic proficiency in Microsoft Office Suite software
- Ability to multi-task, navigate systems on dual monitors, and type while on calls
- Global geographical and cultural awareness
- Excellent interpersonal, written, and oral communication skills
- Enjoy working with people and have a customer-centric approach
- Self-motivated with a proven ability to maintain a positive attitude
- Strong stress management skills and ability to work in a fast-paced environment
Preferred Skills
- Personality traits like patience and tact
- Attention to detail and analytical and problem-solving skills
- Bilingual or multilingual skills (including but not limited to Spanish, Portuguese, Mandarin, and/or French) are a plus but not required
Career Growth and Learning Benefits
At IMG, we're committed to the growth and development of our team members. As a Remote Customer Service Representative, you'll have opportunities to:
- Develop your customer service skills and expertise
- Gain knowledge of international medical insurance products and services
- Enhance your communication and problem-solving skills
- Take on additional responsibilities and contribute to special projects
- Advance your career within the company with our tuition reimbursement program and training opportunities
Work Environment and Company Culture
At IMG, we pride ourselves on a culture that values diversity, inclusivity, and teamwork. Our work environment is designed to support your well-being and productivity, with:
- A comprehensive benefits package and competitive compensation
- Opportunities for career growth and professional development
- A casual dress code and relaxed work atmosphere
- A state-of-the-art fitness center and wellness programs
- A collaborative and supportive team environment
Why Join IMG?
By joining our team as a Remote Customer Service Representative, you'll become part of a global organization that's making a difference in people's lives. You'll have the opportunity to:
- Work with a diverse and international team
- Develop your skills and expertise in a dynamic and supportive environment
- Enjoy a comprehensive benefits package and competitive compensation
- Contribute to the success of our company and make a positive impact on our customers
If you're passionate about delivering exceptional customer service, are looking for a role with growth opportunities, and are excited about joining a global organization, we encourage you to apply for this rewarding role.
IMG is an equal opportunity employer, committed to creating a diverse environment. We welcome applications from qualified candidates of all backgrounds.
Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now to become a Remote Customer Service Representative at International Medical Group!
Apply Now