Note: The job is a remote job and is open to candidates in USA. Nestlé Health Science is dedicated to merging nutrition, science, and wellness to empower healthier lives. The Customer Service Representative is responsible for delivering exceptional service and support to customers, acting as the primary point of contact for inquiries, order processing, and issue resolution.
Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner
- Process customer orders and credits accurately and efficiently while maintaining attention to detail and adherence to established procedures
- Investigate and resolve customer concerns, questions, and account issues, ensuring timely follow-up and resolution
- Maintain consistent service quality and compliance with established customer service standards
- Document customer interactions, inquiries, complaints, and resolutions accurately within company systems
- Communicate relevant customer and account information to appropriate team members and internal stakeholders
- Collaborate cross-functionally to resolve customer issues and support a seamless customer experience
- Participate in product, process, and systems training to maintain knowledge and effectiveness
- Support outbound customer communications related to order updates, out of stock items, follow-up activities, promotions, and special projects
- Identify opportunities for process improvements and communicate recommendations to leadership
- Assist with quality-related documentation, complaint handling, and escalation processes as required
- Support departmental goals and contribute to a collaborative, customer-focused team environment
- Perform all other duties as assigned
Skills
- High school diploma
- 1 to 2 years of customer service experience required
- Proficiency with Microsoft Office applications and customer relationship management (CRM) systems
- Strong verbal and written communication skills
- Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism
- Associate's or Bachelor's degree preferred, or equivalent combination of education and experience
- Experience in a call center, healthcare, professional products, or customer-facing environment preferred
- Strong communication skills (verbal and written) with the ability to communicate professionally, directly, and effectively with key internal and external stakeholders
- Strong team player with the ability to work comfortably with people of diverse skills, levels, experience, and personalities
- Effective troubleshooting and problem-solving skills
- Strong sense of urgency, a high degree of initiative, and the ability to participate in cross-functional teams
- Ability to work comfortably in a highly dynamic, fast-paced, and sometimes ambiguous corporate environment where a high degree of flexibility is required
- Strong proficiency in PC skills including programs such as Word, Excel, PowerPoint, Outlook, Teams, and SharePoint
- Customer-focused mindset
- Time management and organization
- Continuous learning and improvement orientation
- Magento, Salesforce, RingCentral, and JDE experience preferred
- Ability to use digital tools and technologies to support efficient work processes, enhance service outcomes, and apply awareness of emerging digital trends and their relevance in a modern, insight-led workplace
Benefits
- Performance-based incentives
- A competitive total rewards package, which includes a 401k with company match
- Healthcare coverage
- A broad range of other benefits
- Incentives and/or benefit packages may vary depending on the position
Company Overview