Note: The job is a remote job and is open to candidates in USA. Crypto.com is seeking an experienced, licensed registered representative to help grow the firm’s regulated securities business (Foris Capital). As a member of this team, you will be the front line of the firm’s contact with customers to help them with a range of needs from simple to complex via phone, email and chat.
Responsibilities
- Deliver white-glove customer service through phone, email, and chat channels
- Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process
- Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options
Skills
- Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading
- Clean regulatory record with no Disclosure Events
- Excellent customer service, written, and verbal communication skills
- Willingness to deliver excellent customer experience through phone and text-based channels
- Ability to quickly build rapport & credibility with clients
- Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment
- Familiarity with front-end mobile trading applications
- Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
- Enthusiasm for building a customer service culture
- Series 24 and supervisory experience welcome but not required
Benefits
- Competitive salary
- Attractive annual leave entitlement including: birthday, work anniversary
- 401(k) plan with employer match
- Eligible for company-sponsored group health, dental, vision, and life/disability insurance
- Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
- Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope
Company Overview