Note: The job is a remote job and is open to candidates in USA. Marketcircle is a company that specializes in providing software solutions for small businesses. They are seeking a Customer Service & Support Specialist to provide front line support across various channels, assisting customers with software navigation, troubleshooting technical issues, and handling billing inquiries.
Responsibilities
- Assisting customers with how-to questions, helping them navigate and use Daylite and Billings Pro
- Troubleshooting technical issues related to Daylite and Billings Pro
- Providing billing and subscription support, answering questions about invoices, renewals, and payments
- Handling customer inquiries through email, live chat, phone, and screen-sharing sessions
- Logging and tracking customer issues with detailed documentation
- Identifying patterns and escalating technical trends to our Quality Assurance and Engineering teams
Skills
- Strong technical mindset and a passion for helping people
- Ability to communicate with empathy over email, chat, or phone
- Deep familiarity with macOS and iOS
- Ability to take initiative and solve issues proactively
- Understanding of business operations and challenges faced by small businesses
- Adaptability and organizational skills to balance shifting priorities
- Willingness to collaborate and contribute to a strong team culture
- Experience with Marketcircle Products: Daylite, Billings Pro
- Experience with support tools: HelpScout, TeamViewer
- Familiarity with technical tools: PSQL/SQLite, Graylog, Console, Terminal
- Experience with internal tools: Slack, Confluence
Benefits
- Comprehensive medical, dental, and vision coverage.
- Access to learning resources, training, and mentorship opportunities.
- Generous paid time off and flexible scheduling.
- Collaborative and supportive work culture where your ideas matter.
Company Overview
Daylite harnesses the familiar elegance of the Apple ecosystem to help you thrive from your first meeting through the final deliverable. It was founded in 1999, and is headquartered in Toronto, Ontario, CAN, with a workforce of 11-50 employees. Its website is https://marketcircle.com/.
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