Note: The job is a remote job and is open to candidates in USA. TELUS Health is empowering every person to live their healthiest life. The Customer Success Associate is responsible for managing a specific block of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service and consultative support.
Responsibilities
- Achieve identified revenue and growth targets
- Respond to client inquiries & service requests pertaining to their programs and services
- Responsible for the execution of client contracts and programs
- Responsible for program governance including the review of internal reporting and identification of issues
- Issuing reports to clients
- Managing the renewal process with appropriate internal teams
- Responsible for client support, annual planning preparation and meetings where appropriate
- Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate, as well as follow-up on trauma, WPT initiatives etc
- Act as a liaison with internal departments to resolve issues that may arise with clients
- Managing and coordinating Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilizing the CRM (Customer Relationship Management) system
Skills
- University degree in Business or a related field, or equivalent work experience required
- 3-5 years of experience in a sales or account management support role
- Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities
- Ability or potential to manage a book of business independently
- Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company PWG guidelines)
- Ability to meet and exceed revenue targets
- Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally
- Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests
- Strong organizational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment
- Previous experience with HR, Wellness programs, and/or EAP considered an asset
- Analytical, and Project Management skills are an asset
Benefits
- Sales Incentive Plan: $26,940 - $34,500
- We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations.
- We're open to discussing competitive compensation packages tailored to your experience level and expertise.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
- TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.
- It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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