Note: The job is a remote job and is open to candidates in USA. Gleantap is an intelligent customer experience platform built for fitness and wellness businesses. They are seeking a Customer Success Manager who will own the full client lifecycle, from onboarding new accounts to nurturing long-term relationships that drive retention and growth.
Responsibilities
- Onboard new clients — guide them through setup, training, and launch so they see value fast
- Nurture client relationships — proactive check-ins, sharing best practices, and ensuring clients are getting full value from the platform
- Conduct monthly account reviews — lead structured Zoom reviews with each client covering performance, results, and recommendations
- Monitor account health — analyze client data and usage to spot risks early, surface insights, and drive retention
- Be the voice of the client — act as the liaison between customers and our product, support, and leadership teams
- Stay organized at scale — manage 80–100 accounts with clear tracking of every account's stage, action items, and renewal timeline
Skills
- Proven track record in customer success, account management, or client retention
- Exceptional communication skills — articulate, confident, and presentable on video calls; this role involves heavy face time with clients
- Highly organized — you have a proven system for managing a large book of business without dropping balls
- Strong analytical skills — comfortable interpreting customer data and turning it into action
- Self-starter who thrives in a remote environment with minimal hand-holding
- Experience in SaaS, fitness, or wellness industries is a plus
- Bachelor's degree in Business, Marketing, or a related field preferred
Company Overview