Note: The job is a remote job and is open to candidates in USA. Outmarket AI is an AI-powered platform designed for commercial insurance agencies, and they are seeking a Customer Success Manager for their Employee Benefits segment. This role involves owning the post-sale customer journey, driving adoption and engagement, and serving as a strategic partner to customers within the Employee Benefits ecosystem.
Responsibilities
- Own onboarding and activation for Employee Benefits agencies and brokers using the Outmarket platform, driving fast time to value and strong adoption
- Build and maintain trusted relationships with EB group leaders, benefits brokers, and account managers across commercial insurance agencies
- Serve as the primary post-sale point of contact for implementation, training, ongoing engagement, retention, and account health
- Identify opportunities for expansion within existing accounts as customers grow their Employee Benefits business
- Translate customer feedback into actionable product insights that help inform roadmap prioritization
- Build and improve scalable onboarding materials, training content, and Customer Success processes that grow with the business
Skills
- Deep domain expertise in Employee Benefits ecosystem
- Experience in customer success or account management roles
- Strong relationship-building skills with brokers and agency leaders
- Ability to drive adoption and customer engagement
- Experience in onboarding and training customers
- Strong communication skills to serve as a primary point of contact
- Ability to translate customer feedback into actionable insights
- Experience in identifying opportunities for account expansion
- Ability to build scalable onboarding materials and training content
Company Overview