Note: The job is a remote job and is open to candidates in USA. Torentify is seeking a proactive and client-focused Client Success Coordinator to support health systems and hospital clients. This role is responsible for ensuring successful client onboarding, implementation, relationship management, and ongoing account support while collaborating with cross-functional teams to deliver exceptional service and operational excellence.
Responsibilities
- Serve as the primary point of contact for assigned healthcare clients
- Respond promptly to client inquiries and resolve issues with urgency
- Coordinate client onboarding and implementation activities
- Prepare meeting reports, client communications, and follow-up documentation
- Maintain accurate project records, implementation plans, and client documentation
- Track project milestones, risks, and deliverables while providing status updates
- Collaborate with internal departments to ensure accurate claims adjudication and client configurations
- Manage ID card production processes, vendor coordination, proof reviews, and process improvements
- Lead implementation meetings, conference calls, and client training sessions when required
- Ensure compliance with HIPAA regulations and company quality standards
- Develop client relationships by delivering exceptional service and ongoing support
- Identify opportunities to improve workflows and enhance the client experience
Skills
- Prior Pharmacy Benefit Management (PBM) experience required
- Strong client relationship management and account coordination experience
- Excellent written, verbal, presentation, and negotiation skills
- Strong project management and organizational abilities
- Experience preparing and interpreting business reports
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Excel, Word, PowerPoint, Project, and Outlook
- Strong analytical, problem-solving, and business acumen
- Ability to work independently and collaboratively
- Pharmacy Technician license or national certification
Benefits
- Remote work opportunity.
- Medical, Dental, and Vision insurance.
- Disability and Life insurance.
- Employee Assistance Program (EAP).
- Generous Paid Time Off.
- Annual performance reviews and professional development plans.
- 401(k) retirement plan with immediate 100% company match.
- Career advancement opportunities, including potential future leadership responsibilities.
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