Note: The job is a remote job and is open to candidates in USA. Gallagher is a global leader in livestock management technology, and they are seeking a Customer Success Representative who will help ranchers adopt and derive value from their innovative solutions. This role involves onboarding, training, and ongoing support for customers, ensuring their success in utilizing the platform effectively.
Responsibilities
- Support customers using eShepherd in live ranching environments
- Work closely with ranchers across North America
- From onboarding and training through to long-term success
- Feed insights back to product and development teams
- Partner with teams across Canada and Europe
- Take on more responsibility as we scale
- Guide customers through onboarding, setup, and training to ensure a smooth introduction to the platform
- Build trusted relationships with ranchers and producers across North America
- Provide ongoing support, product education, and best-practice guidance
- Monitor engagement and proactively support retention and long-term success
- Identify growth opportunities within customer accounts and apply expansion sales
- Gather customer feedback and partner with product and development teams to improve the platform experience
- Deliver onboarding sessions, training and webinars for customers
- Stay close to livestock industry and agtech trends to better support customers
Skills
- Bilingual Spanish and English communication skills are essential for supporting our growing customer base across North America
- Experience in customer success, account management, customer operations, or technical support
- Agricultural or livestock industry knowledge and an understanding of on-farm operations
- Strong communication skills with the ability to explain technical concepts clearly and confidently
- A proactive, customer-first mindset and strong relationship-building capability
- The ability to manage multiple priorities and work effectively in a fast-moving environment
- Comfort working independently while collaborating across global teams and time zones
- Strong technical aptitude and confidence learning new systems and technology platforms
- Employment authorization in the U.S. is required. We are unable to provide visa sponsorship for this role
- Experience with CRM, ERP, or operational systems such as SAP would be beneficial, though not essential
Benefits
- Career growth opportunities within a rapidly scaling global business
- The energy and pace of a growth-stage technology company backed by Gallagher stability
- A collaborative and supportive team culture
- Medical, dental, and vision coverage
- Life and disability insurance
- 401(k) and wellness programs
- Employee Assistance Program and wellbeing support
- The tools, technology, and flexibility you need to succeed in a remote role
Company Overview