Note: The job is a remote job and is open to candidates in USA. Libra Solutions is a company that simplifies legal processes for plaintiffs and their attorneys. They are seeking a Customer Support Associate to serve as the first point of contact for consumers seeking pre-settlement funding, providing exceptional customer service and guiding applicants through the intake process.
Responsibilities
- Answer approximately 75–80 inbound customer calls per day from consumers interested in applying for pre-settlement funding
- Provide outstanding customer service while educating consumers about available products and services
- Accurately collect and document customer information within company systems
- Guide applicants through the intake and onboarding process while ensuring a positive customer experience
- Meet or exceed established sales, quality, and productivity goals
- Demonstrate empathy and professionalism when assisting customers experiencing financial hardship
- Utilize CRM and other internal systems to maintain accurate records and follow-up activities
- Collaborate with internal teams to ensure timely processing of customer applications
- Follow established call scripts, compliance requirements, and company procedures
Skills
- High school diploma or equivalent
- 1–2 years of experience in a high-volume inbound call center handling approximately 75–80 calls per day
- Strong verbal and written communication skills with the ability to demonstrate empathy and professionalism
- Experience using CRM software and online chat platforms
- Ability to multitask while maintaining accuracy in a fast-paced environment
- Minimum typing speed of 35 WPM
- Ability to meet productivity and performance metrics
- Must successfully pass a background investigation
- Be able to work from 10:30am – 7:00pm CST daily, Monday - Friday
- Experience in medical, healthcare, legal, or financial services
- Spanish-speaking candidates are encouraged to apply
- Some college preferred
- Customer service experience within the medical, healthcare, legal, financial services, insurance, or personal injury industries strongly preferred
- Bilingual in Spanish (preferred but not required)
Benefits
- Competitive compensation
- A comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance
- A 401(k) with generous company match
- Flexible spending accounts for medical and dependent expenses
- Time off to recharge
Company Overview