Note: The job is a remote job and is open to candidates in USA. TransFICC is a technology service provider focused on the e-trading Fixed-income markets, and they are seeking a Customer Support Specialist to enhance their customer service capabilities. This role involves collaborating with various teams to address customer queries and ensure high service standards in the Eastern Time Zone.
Responsibilities
- Assisting customers with integration queries and issues
- Aiding customers with production queries and issues
- Investigating production alerts
- Managing and owning production issues, ensuring internal colleagues are mobilised to collaborate on resolving problems
- Managing production and UAT accounts
Skills
- Be an excellent communicator, able to communicate effectively, both in person and in writing, and able to handle difficult conversations tactfully
- Be able to engage across different teams and manage internal interfaces and activities to ensure solutions are worked towards
- Be able to manage an ongoing system issue to its conclusion
- Have experience working with Linux/Unix systems and using the command-line interface
- Have a solid understanding of FIX protocol and electronic trading systems
- Be confident with technology to enable you to understand our service
- Be a collaborative thinker – able to share responsibility and ownership of issues
- Be interested in delivering a high-quality service to our customers
- Knowledge of Fixed Income markets
- Experience with Linux/Unix scripting
- Some understanding of what an API is
- Experience working with GitHub
- Experience reading Java
Benefits
- Shares
- Benefits
Company Overview