Note: The job is a remote job and is open to candidates in USA. Raptive is a new kind of media company built for creators, and they are seeking a Director of Business Operations to lead the operational strategy for customer onboarding and drive new business. This role focuses on improving time-to-revenue, reducing churn, and enhancing customer support through effective operational management and automation.
Responsibilities
- Own the end-to-end operational strategy for customer onboarding, policy, and vetting — ensuring teams have the data, systems, and processes needed to scale
- Lead and support a team of six, including two direct reports, by creating clarity around priorities, helping team members grow, and establishing shared measures of priorities and success
- Drive the process and automation roadmap to minimize repetitive, manual work and free up teams to create incremental value
- Own key metrics including funnel health, pipeline forecast, team capacity, SLA adherence, time-to-revenue, and cancellation rates
- Build reporting and insights to monitor performance, trends, sentiment, and customer feedback and provide proactive updates on changes, risks, and opportunities
- Partner cross-functionally with Marketing Operations, Email, Sales, Growth, and Product to align on priorities, business impact, and requirements
- Identify and resolve bottlenecks that slow time-to-launch, create friction, or contribute to cancellations
- Work with Email and Marketing teams to optimize the design, personalization, and relevance of communications throughout the customer journey
- Standardize lead vetting and qualification, application review, and in-network policy monitoring through systematic, automated methods
- Lead change management for new workflows, tools, and AI-based processes — ensuring teams are trained, adoption is measured, and improvements are sustained
- Build feedback loops across internal teams and customers to surface recurring pain points, identify root causes, and turn learnings into improvements
Skills
- 8+ years in business, revenue, customer, or marketing operations — or a related role such as solutions engineering or implementation operations
- Hands-on experience building automations, workflows, and lifecycle marketing programs — including email optimization, personalization, and customer journey design
- Comfortable working with data — able to build reports, interpret trends, and translate insights into decisions
- AI adopter who leverages tools and capabilities as a natural part of how they work — and can identify where AI creates meaningful leverage
- Proven ability to drive operational change — not just accept 'this is how we've always done it', and you know how to bring teams along on the journey rather than just mandating new processes
- Experience with enterprise CRM, marketing, and automation platforms such as Salesforce, Zendesk, HubSpot, Marketing Cloud, Zapier, Clay, or Salesloft
- Strong cross-functional communication skills — able to translate between customer needs, technical constraints, and executive recommendations, with a customer-first approach and genuine curiosity about what's working
- Nice to have experience: Python, SQL, JavaScript, agentic AI, digital publishing, or ad tech
Benefits
- This role is eligible for additional incentive compensation that isn’t included in the posted range.
- Raptive was recognized as a Fortune 100 Best Places To Work for 2025-2026.
- For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.
Company Overview
Company H1B Sponsorship