Note: The job is a remote job and is open to candidates in USA. The National Electrical Contractors Association (NECA) is a leading organization in the electrical construction industry, and they are seeking a Director of Operations for their E2E Summit and Project Management Apprenticeship programs. This role involves leading event logistics, driving engagement, and ensuring a high-quality experience for participants while managing comprehensive sales and marketing strategies.
Responsibilities
- Develop and execute a comprehensive demand creation and sales strategy to recruit and secure contractor and supplier executives as event participants, meeting or exceeding annual enrollment and revenue targets
- Build and manage a year-round sales pipeline, tracking prospect engagement, conversion rates, and revenue/budget forecasts
- Lead the customized matching process that pairs contractor executives with suppliers based on each company's strategic priorities, innovation interests, and business goals, ensuring each Executive-to-Executive meeting is purposeful, relevant, and high-value
- Conduct pre-summit discovery with all participants to understand their objectives, target topics, and desired outcomes, using those insights to choreograph a personalized meeting schedule for each company
- Continuously refine the matching methodology based on participant feedback, satisfaction data, and evolving industry trends to sustain exceptional Net Promoter Score results
- Serve as the primary point of contact for participants before, during, and after the event, ensuring a white-glove experience from initial outreach through post-event follow-up
- Direct and collaborate with the Meetings & Events team to manage end-to-end event logistics, including venue selection, registration, lodging, catering, audiovisual, and on-site operations
- Develop and manage detailed event budgets, timelines, and project plans with clear milestones, ensuring flawless execution within financial targets
- Oversee on-site event delivery, managing real-time logistics, troubleshooting issues, and ensuring the intimate, high-touch atmosphere that distinguishes the E2E Summit from conventional industry events
- Lead and direct the Marketing & PR team in developing the E2E Summit's brand identity, messaging, and visual standards across all channels, including signage, promotional materials, digital campaigns, and social media
- Design and implement a comprehensive event measurement framework, tracking key metrics including participant satisfaction (NPS), financial performance, attendee retention, new attendee rates, and meeting quality scores
- Lead the post-summit debriefs and analyze participant feedback to identify opportunities for improvement and inform strategic planning for future E2E Summits
- Become the NECA, PMA subject matter expert
- Represent the PMA at NECA events, conferences, chapter meetings, and industry events to generate awareness and drive enrollment
- Gather and synthesize apprentice feedback to continuously improve program delivery, content, and support services
- Execute touchpoint strategies, cohort launches, check-ins, and recognition milestones that keep apprentices motivated and connected from enrollment through completion
Skills
- Bachelor's degree in business, marketing, communications, education, construction management, or related field
- 3 - 5 years of progressively responsible experience in the electrical construction industry
- Strong organizational and project management skills with the ability to manage multiple priorities, deadlines, and stakeholder relationships simultaneously
- A creative mindset with a passion for delivering memorable experiences
- Develop and execute a comprehensive demand creation and sales strategy to recruit and secure contractor and supplier executives as event participants, meeting or exceeding annual enrollment and revenue targets
- Build and manage a year-round sales pipeline, tracking prospect engagement, conversion rates, and revenue/budget forecasts
- Lead the customized matching process that pairs contractor executives with suppliers based on each company's strategic priorities, innovation interests, and business goals, ensuring each Executive-to-Executive meeting is purposeful, relevant, and high-value
- Conduct pre-summit discovery with all participants to understand their objectives, target topics, and desired outcomes, using those insights to choreograph a personalized meeting schedule for each company
- Continuously refine the matching methodology based on participant feedback, satisfaction data, and evolving industry trends to sustain exceptional Net Promoter Score results
- Serve as the primary point of contact for participants before, during, and after the event, ensuring a white-glove experience from initial outreach through post-event follow-up
- Direct and collaborate with the Meetings & Events team to manage end-to-end event logistics, including venue selection, registration, lodging, catering, audiovisual, and on-site operations
- Develop and manage detailed event budgets, timelines, and project plans with clear milestones, ensuring flawless execution within financial targets
- Oversee on-site event delivery, managing real-time logistics, troubleshooting issues, and ensuring the intimate, high-touch atmosphere that distinguishes the E2E Summit from conventional industry events
- Lead and direct the Marketing & PR team in developing the E2E Summit's brand identity, messaging, and visual standards across all channels, including signage, promotional materials, digital campaigns, and social media
- Design and implement a comprehensive event measurement framework, tracking key metrics including participant satisfaction (NPS), financial performance, attendee retention, new attendee rates, and meeting quality scores
- Lead the post-summit debriefs and analyze participant feedback to identify opportunities for improvement and inform strategic planning for future E2E Summits
- Become the NECA, PMA subject matter expert
- Represent the PMA at NECA events, conferences, chapter meetings, and industry events to generate awareness and drive enrollment
- Gather and synthesize apprentice feedback to continuously improve program delivery, content, and support services
- Execute touchpoint strategies, cohort launches, check-ins, and recognition milestones that keep apprentices motivated and connected from enrollment through completion
- Experience with the B2B hosted buyer event format is strongly preferred
- Proficiency with manufacturers and suppliers in the electrical construction industry supply chain is strongly preferred
Benefits
- Employer-paid health and dental insurance
- Generous 401 (k) contributions
- A transportation subsidy
Company Overview