Note: The job is a remote job and is open to candidates in USA. MedBridge Healthcare LLC is seeking an experienced Director of Operations for Integrated Sleep Care. This role is responsible for driving organizational growth through process improvement and technology optimization while ensuring high-quality, patient-centered virtual sleep medicine services.
Responsibilities
- Identify, design, and implement operational improvements and best practices to ensure standards and workflows are standardized across physician practices, enabling timely, efficient, and high-quality patient care
- Lead onboarding new practices by developing and executing comprehensive transition plans, coordinating cross-functional implementation activities, providing leadership training, and ensuring alignment with organizational standards, operational best practices, and quality expectations
- Primary operational liaison for assigned clients, proactively addressing service issues, communicating program performance, leading business reviews, and collaborating with internal teams to ensure high levels of client satisfaction, retention, and growth expectations are met
- Develop, monitor, and deliver operational, clinical, and performance reports to clients and executive leadership, providing meaningful insights, key performance indicators (KPIs), outcomes, service-level metrics, and recommendations for continuous improvement
- Establish and monitor operational dashboards and key performance indicators to drive accountability, measure organizational performance, and support strategic decision-making
- Lead, mentor, and develop operational teams while fostering a culture of accountability, collaboration, innovation, and continuous improvement
Skills
- Minimum of three (3) years of progressive healthcare operations and management experience
- Demonstrated success managing client relationships, onboarding and integration, and cross-functional operational initiatives
- Proven experience developing and managing operational metrics, budgets, performance improvement initiatives, and customer success strategies that drive quality, efficiency, and organizational growth
- A bachelor's degree in business administration, Health Administration, or relevant experience
- Lead complex operational initiatives from strategic planning through implementation
- Develop scalable operational workflows that improve quality, efficiency, patient access, and provider satisfaction
- Analyze operational, financial, and clinical performance data to drive informed decision-making
- Build strong collaborative relationships with customers, physicians, and administrative leaders
- Develop high-performing teams through coaching, accountability, and leadership development
- Manage competing priorities in a fast-paced, high-growth healthcare environment
- Drive continuous improvement through Lean thinking, workflow optimization, and performance management
- Communicate effectively with customers, physicians, external partners, and team members
- Lead organizational change while maintaining employee engagement and operational stability
- Interpret financial reports, budgets, productivity metrics, and key performance indicators
- Utilize healthcare information systems, EMRs, business intelligence tools, and Microsoft Office applications, including advanced Excel, Smartsheet and PowerPoint
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