Note: The job is a remote job and is open to candidates in USA. Tarrytown Expocare Pharmacy is seeking a Director of Revenue Operations to build and scale the revenue infrastructure that powers our growth. The role involves owning the tools, processes, and analytics for the revenue team while collaborating across multiple teams to enhance efficiency and alignment in sales and marketing operations.
Responsibilities
- Serve as the operations subject matter expert for the Revenue function, working closely with VP- and Director-level leaders to strategically advise on core initiatives, drive execution, and iterate as the organization scales
- Act as Chief of Staff to the Chief Growth Officer (CGO), supporting agenda-setting, meeting preparation, follow-through on strategic priorities, and day-to-day operational leadership of the growth organization
- Manage and continuously refine the prospect-to-client journey, including RFP creation and process optimization, using HubSpot and data-driven tools to maximize conversion, retention, and upsell performance
- Deliver analytical projects including capacity modeling, territory planning, and pipeline forecasting to guide revenue strategy
- Act as the owner for revenue workflows, tech stack, and documentation — identifying inefficiencies, scoping solutions, gathering stakeholder feedback, and driving implementation
- Build and maintain infrastructure standards, workflow documentation, and process playbooks that scale with the business
- Develop and manage KPI dashboards and reporting cadences that keep leadership informed and accountable to key revenue targets
- Proactively surface new ideas and evaluate emerging tools and operational models with a clear eye on ROI and fit within current infrastructure
- Support Enterprise Client activity, including account planning, executive business reviews, and coordination of internal resources to drive retention and expansion across key accounts
- Support Business Development activity by enabling pipeline visibility, partnership tracking, and cross-functional coordination on new growth initiatives
- Own the Sales Methodology Platform, working closely with the Director of Clinical Education and Services to ensure alignment between sales processes, clinical messaging, and training programs
- Maintain a strong connection with Finance and Operations teams to ensure revenue forecasts, headcount plans, and operational resources are aligned with growth objectives
Skills
- 5+ years of experience in Revenue Operations, Sales Operations, Business Development, or Go-to-Market Strategy
- Proven track record of building and optimizing revenue processes and systems at scale
- Strong analytical skills with the ability to translate complex data into executive-ready insights and actionable recommendations
- Experience with capacity modeling, territory planning, account segmentation, and funnel analytics
- Excellent communication and interpersonal skills; able to influence without authority across senior stakeholders
- Proactive, outcomes-oriented mindset with a high degree of comfort navigating ambiguity
- HubSpot CRM — administration, workflow automation, pipeline management, and reporting
- Microsoft Excel — advanced modeling, pivot tables, and data analysis
- Microsoft PowerPoint — executive presentations and strategic reporting
- Microsoft Word — documentation, process playbooks, and communications
- Microsoft Teams — cross-functional collaboration and project coordination
- Must be able to lift up to 40 pounds at times and traverse close quarters quickly
- Must be able to stand on feet for the duration of an eight (8) hour shift
- Healthcare, pharmacy, or high-growth services industry experience preferred
- Familiarity with additional Microsoft 365 tools (SharePoint, Outlook, OneDrive) a plus
Benefits
- Competitive compensation
- Comprehensive healthcare benefits
- 401(k) retirement plan
- Paid time off
- An awesome work environment
- Opportunities to advance and grow your career
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