Note: The job is a remote job and is open to candidates in USA. Neuron7.ai is a fast-growing SaaS company providing category-defining AI solutions for Complex Service. They are seeking a Director of Solution Consulting to act as a primary technical partner during the sales cycle, uncovering customer challenges and demonstrating how Neuron7's solutions can address them.
Responsibilities
• Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows, data availability, and pain points
• Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact
• Define success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs) to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout
• Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time
• Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security
• Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business
Skills
• 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies
• Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles
• Deep functional knowledge of Contact Center and Field Service use cases
• Understanding of the nuances of triage, dispatch, parts management, and the 'break-fix' lifecycle
• Functional knowledge of the ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems
• Ability to read and understand data structures
• Comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders
• Exceptional presentation skills
• Experience working with customers in Manufacturing, Medical Devices, or High Tech (Telco, Media, Technology)
• Understanding of the specific pressures of these verticals (e.g., FDA regulations in Med Device or SLA penalties in Telco)
Company Overview
• Agentic AI for Complex Service It was founded in 2020, and is headquartered in San Jose, California, USA, with a workforce of 51-200 employees. Its website is https://www.neuron7.ai/.