Note: The job is a remote job and is open to candidates in USA. Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. The EDI Delivery Consultant will support domestic and international Trading Partners, ensuring successful implementation of EDI in the Plex Smart Manufacturing Platform and providing consulting leadership within the manufacturing industry.
Responsibilities
- Participate in customer kick-off meetings: review project expectations, deliverables, timelines, and budgets
- Monitor and deliver to a mutually agreed project plan, implementation timeline, and budget
- Gather and create accurate requirements for software configuration or new development, designed to meet the true business needs of the customer and requirements of the Trading Partner
- Test and configure software to meet customer requirements
- Conduct workshops for customers
- Provide multi-faceted support while delivering services, including: resolving problems, explaining products and services, instructing in use of software, configuring software, managing risks, troubleshooting, billing concerns, and other business priorities
- Communicate appropriate guidance for resolution and status in a timely manner
- Collaborate with Services (Professional, Technical, and Support), Customer Success, Product Management, and Product Engineering
- Gather information, research, and manage customer requests from creation to completion
- Manage timelines and deliverables with internal departments and customers
- Utilize and enhance our Delivery Practice, PMO and the Plex Knowledge Management System
- Build formal and informal relationships with customers and internal team members
Skills
- Bachelor's Degree in Relevant Field
- Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening
- The ability to travel 10% of the time
- Typically requires a minimum of 5 years of related experience
- 2+ years of experience in a consulting role within manufacturing industry
- 2+ years of experience with Electronic Data Interchange (EDI)
- Prior Plex experience
- Prior experience with EDI standards (X12, EDIFACT, ODETTE, and VDA)
- Prior experience using BOOMI in a professional environment
- Experienced in project management
- Willingness to work non-standard hours on occasion
Company Overview