Job Overview:
We're seeking a highly motivated and organized individual to join our dynamic Collections team as a Remote Entry Level Collector. As a key member of our team, you will be responsible for handling past due mortgage and/or maintenance accounts, providing exceptional customer service, and driving collections efforts to meet business objectives.
Key Responsibilities:
- Handle inbound and outbound calls to collect on past due accounts, providing excellent customer service and resolving issues in a professional and courteous manner
- Follow all State and Federal Laws, and company regulations, to ensure compliance and adherence to industry standards
- Maintain accurate and detailed records of collection activity, including phone calls, correspondence, and payments received
- Meet or exceed performance metrics, including collection targets, phone activity, and contact percentages
- Collaborate with internal stakeholders to resolve complex issues and improve overall collection efforts
What We Offer:
- Competitive salary and bonus potential
- 100% remote work-from-home arrangement
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) program with company match
- Generous paid time off and holidays
- Employee stock purchase program and tuition reimbursement
- Opportunities for professional growth and development
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to meet federal and state licensure requirements
- Flexible schedule, including evenings and weekends (Monday - Saturday, 8am - 11pm)
Preferred Qualifications:
- 6+ months of collections experience or related field (customer service or sales)
- Skip tracing experience
- Timeshare industry, financial services, or banking experience
Our Company Culture:
Hilton Grand Vacations is a leading vacation ownership company that values diversity, equity, and inclusion. We're committed to providing a work environment that is supportive, inclusive, and respectful of all employees. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.
How to Apply:
If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Apply Now and take the first step towards a rewarding career with Hilton Grand Vacations.
Apply Now