About Comfort Heroes Plumbing, Heating & Air
Welcome to Comfort Heroes – the fast‑growing, award‑winning provider of plumbing, heating, cooling, electrical, drain, sewer, and waterproofing solutions across the Sioux Falls region and beyond. Since our founding in 2014, we have built a reputation for unmatched reliability, technical excellence, and a heartfelt commitment to the communities we serve. Our mission is to keep families safe, comfortable, and happy by delivering “heroic” service every day.
Beyond our industry‑leading services, we pride ourselves on a vibrant culture that celebrates teamwork, continuous learning, and genuine care for one another. We support local charities, host food and clothing drives, and foster an environment where every employee feels valued and empowered to make a difference.
Why This Role Is Perfect For You
If you are looking for a launchpad into a rewarding administrative career—one that blends customer interaction, technology, and team collaboration—all from the comfort of your home, you’ve found the right opportunity. Our Remote Entry‑Level Administrative Assistant position offers a clear pathway to professional growth, competitive compensation, and a workplace where your contributions are recognized and celebrated.
Key Responsibilities
- Customer Interaction: Answer inbound calls, respond to emails and chat inquiries, and provide accurate information about our services, appointments, and product offerings.
- Data Management: Enter and update customer details, service tickets, and work orders in our CRM system with precision and confidentiality.
- Scheduling Support: Coordinate appointments for service technicians, ensuring optimal routing and timely service delivery.
- Follow‑Up Communication: Conduct post‑service follow‑up calls and emails to verify customer satisfaction and gather feedback.
- Team Collaboration: Maintain regular contact with supervisors, team leaders, and field staff to share updates, address workload imbalances, and support peer success.
- Problem‑Solving: Diagnose basic service inquiries, recommend suitable solutions, and when needed, escalate complex issues to senior team members for prompt resolution.
- Documentation & Reporting: Generate daily reports on call volume, service requests, and key performance metrics to help drive continuous improvement.
- Continuous Learning: Participate in on‑the‑job training, webinars, and cross‑training programs to broaden product knowledge and operational expertise.
Essential Qualifications
- High school diploma or equivalent; associate degree or coursework in business administration, communications, or a related field is a plus.
- Excellent verbal and written communication skills; able to convey complex information in a clear, friendly manner.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using cloud‑based CRM platforms.
- Demonstrated ability to multitask, prioritize, and maintain attention to detail while handling multiple customer interactions.
- Reliable high‑speed internet connection and a quiet, distraction‑free workspace suitable for professional phone calls.
- Strong work ethic, self‑motivation, and a willingness to go the extra mile for customers and teammates.
Preferred Qualifications & Nice‑to‑Have Skills
- Previous experience in a call‑center, customer service, or administrative support role.
- Familiarity with ticketing systems, VOIP phone platforms, or live‑chat software.
- Basic understanding of HVAC, plumbing, or electrical concepts (training will be provided).
- Experience working remotely in a fast‑paced environment.
- Military service or veteran status (we proudly welcome and support veterans).
Core Competencies for Success
- Customer‑Centric Mindset: Passion for delivering “wow” experiences that exceed expectations.
- Tech‑Savvy: Ability to quickly learn and navigate new software tools, troubleshoot minor technical issues, and adapt to evolving platforms.
- Team Orientation: Collaborative spirit that values shared success and proactive assistance to peers.
- Integrity & Accountability: Consistently act with honesty, uphold confidentiality, and take ownership of tasks.
- Adaptability: Flexibility to work varied shifts, including evenings and weekends, to meet business needs.
- Problem‑Solving: Analytical thinking to assess situations, identify solutions, and communicate them clearly.
Career Growth & Development Opportunities
At Comfort Heroes, we view each employee as a future leader. Starting as an Entry‑Level Administrative Assistant, you will have access to a robust development roadmap:
- Structured Training Program: Comprehensive onboarding and continuous education modules covering product knowledge, communication techniques, and advanced office systems.
- Mentorship & Coaching: Regular one‑on‑one sessions with seasoned team leaders to set goals, track progress, and refine skills.
- Cross‑Training Pathways: Opportunities to explore roles in scheduling, field coordination, sales support, or even technical specialties.
- Professional Certifications: Company‑sponsored courses (e.g., Certified Customer Service Professional, Microsoft Office Specialist) to boost credentials.
- Leadership Track: High‑performing associates may advance to Team Lead, Operations Supervisor, or Management positions within two to three years.
Compensation, Perks & Benefits
While exact salary ranges can vary by location and experience, we offer a competitive hourly wage of $16.00 – $20.00 complemented by a comprehensive benefits package that includes:
- Paid Time Off (PTO): Starting after 90 days, with accrual that grows with tenure.
- Paid Holidays & Vacation: Company‑observed holidays plus additional vacation days based on service length.
- Birthday Day Off: Celebrate your special day with a paid day away from work.
- Wellness Days: Dedicated paid days to focus on mental and physical health.
- Profit‑Sharing & Incentive Programs: Quarterly profit‑sharing bonuses and performance‑based incentives, including vacation cruises and team outings.
- Quarterly All‑Company Breakfasts: Connect with leadership and celebrate milestones.
- Education Reimbursement: Financial support for approved courses, certifications, or degree programs.
- Remote Work Stipend: Assistance with home‑office setup, internet, and equipment.
- Employee Assistance Program (EAP): Confidential counseling, legal, and financial resources.
- Recognition Programs: “Employee of the Month,” peer‑nominated awards, and spot bonuses.
Work Environment & Company Culture
Our remote team thrives on a culture of trust, camaraderie, and shared purpose. Even though you’ll be working from home, you’ll never feel isolated:
- Virtual Team Huddles: Daily briefings to align priorities, share wins, and foster connection.
- Social Events: Virtual coffee chats, online games, and occasional in‑person gatherings at our Sioux Falls headquarters.
- Open‑Door Leadership: Managers are accessible via video, chat, and phone to provide guidance and feedback.
- Diversity & Inclusion: We champion a workplace where every background, perspective, and identity is respected and valued.
- Community Involvement: Employees volunteer for local charities, food drives, and community outreach initiatives.
Core Values That Guide Our Everyday Actions
- Safety First – For Our Family and Theirs: Think twice, act once; we maintain rigorous safety standards for both employees and customers.
- Delivering WOW Through Service: Exceed every customer’s expectations with heartfelt, reliable solutions.
- Highest Level of Integrity: Do the right thing even when no one is watching.
- Great Place to Work – All for One and One for All: Foster teamwork, mutual support, and shared success.
How to Apply
If you are enthusiastic, tech‑savvy, and eager to launch a meaningful administrative career with a company that truly cares about its people, we want to hear from you! Click the “Apply” button below, attach your resume, and include a brief cover letter highlighting why you’re excited about this role.
Take the first step toward a rewarding future—apply today and become part of the Comfort Heroes family.
We Encourage You to Apply!
Even if you feel you are not a perfect match, we still love to hear from passionate, growth‑mindset individuals. Our doors are open to new talent, and we are committed to building a diverse, dynamic team.
Apply Now
Apply Now