Note: The job is a remote job and is open to candidates in USA. Senture, LLC provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. The Federal Financial Customer Service Rep will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.
Responsibilities
- Provide professional, high-quality customer service on inbound and outbound calls
- Accurately document and update customer information in internal systems
- Verify and correct customer data as needed
- Actively listen and provide clear, helpful solutions
- Conduct outbound calls for surveys or client-specific outreach
- Meet schedule adherence and performance expectations
- Use performance data to continuously improve service delivery
Skills
- High School Diploma or GED (verification required)
- U.S. Citizenship or minimum of 3 years permanent residency
- Strong communication and multitasking skills
- Basic computer proficiency (multiple systems/tabs)
- Ability to sit for extended periods
- Ability to pass pre-employment testing, drug screen, and background investigation
- Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
- Minimum speeds: 50 Mbps download / 15 Mbps upload
- Completion of a strict, multi-step security clearance process
- A comprehensive investigation covering up to 10 years of employment history, residential history, and education history
- Submission of complete and highly accurate resume
- Up to 10 non-family personal references, including full contact details
- Extensive documentation requirements, including birth certificate or passport, two valid forms of ID, and detailed job history with exact dates
- Accuracy is critical – incomplete or inconsistent information may disqualify your application
- The process is time-intensive (typically 6–8+ weeks) and may involve follow-ups or additional verification
- Candidates must be prepared to actively participate and respond promptly throughout the process
- Candidates cannot start employment until fully cleared by the client
- In-person attendance is required for fingerprinting and security processing at the client location
- Travel will be to Dallas, TX or Atlanta, GA
- Provide professional, high-quality customer service on inbound and outbound calls
- Accurately document and update customer information in internal systems
- Verify and correct customer data as needed
- Actively listen and provide clear, helpful solutions
- Conduct outbound calls for surveys or client-specific outreach
- Meet schedule adherence and performance expectations
- Use performance data to continuously improve service delivery
- Prior call center or customer service experience
Benefits
- $5.55/hour Health & Welfare stipend
- Work-from-home position
- Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
- Minimum speeds: 50 Mbps download / 15 Mbps upload
- In-person attendance is required for fingerprinting and security processing at the client location
Company Overview