Note: The job is a remote job and is open to candidates in USA. Fotona® USA is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation. The company is seeking a Field Service Engineer based in the Denver area to provide exceptional technical service and support to customers across the Mountain States and the West Coast, performing installations, maintenance, and repairs of laser systems.
Responsibilities
- Independently perform complex troubleshooting and repairs while working within the established procedures (training provided)
- Instruct customers and staff in applications and operations of the equipment (training provided)
- Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required
- Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner
- Ensure proper compliance with applicable FDA regulations provided by the company
- Ensure effective, accurate, and prompt handling of ALL customer needs professionally and systematically
- Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees
- Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times
Skills
- Minimum Associate's or Technical Degree required
- Clear and friendly communication style with excellent command of English
- Exceptional attention to detail
- Ability to write correspondence and emails to customers
- Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
- Work well as a team member and independently with minimal or no supervision
- Microsoft Office, Excel, Outlook, and Word skills
- Ability to travel up to 75%
- Ability to work flexible hours, including some evenings and weekends
- Ability to lift and carry up to 50 lbs. though not daily, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters
- Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods
- Ability to analyze, test, and repair electronic equipment
- Bachelor's Degree preferred
- Education or experience with photonics, electronics, biomedical engineering, or similar preferred
- Customer service and/or field service experience is a strong plus
Benefits
- Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
- 401(k) with matching.
- Monthly car allowance, plus reimbursement for gas and travel expenses.
- Advancement opportunities within a fast-growing and industry leading company in healthcare.
Company Overview