Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer II to deliver excellent service for sophisticated analytical and scientific instruments. The role involves installing, maintaining, troubleshooting, and repairing complex equipment while providing exceptional customer service across various sectors.
Responsibilities
- Install, maintain, troubleshoot, and repair complex equipment
- Provide exceptional customer service
- Diagnose issues down to component level
- Train and support customers on equipment operation
- Document service activities and prepare detailed reports
Skills
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 40 lbs and work in various laboratory environments
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Additional relevant certifications are advantageous
- Proficiency in English required; additional languages beneficial
Benefits
- Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship