Note: The job is a remote job and is open to candidates in USA. Post University is dedicated to student success and offers a remote position for a Financial Aid Advisor. This role involves guiding online learners through the financial aid process, advising on payment options, and ensuring compliance with relevant regulations.
Responsibilities
- Advise students on tuition payment plans, financial aid options, and application procedures
- Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs
- In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files
- Maintain accurate records and perform timely data entry in university systems
- Counsel students with high balances or delinquent accounts to identify additional financing solutions
- Respond promptly to student inquiries and follow up to ensure resolution
- Participate in student registration and retention initiatives
- Stay current with federal financial aid regulations and university policies
- Attend training sessions and contribute to continuous improvement efforts
- Maintain a minimum of 80% 'ready time' on inbound phone queue
Skills
- Associate's degree or equivalent experience
- Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements
- Excellent phone, email, and face-to-face communication skills; maintains a positive attitude
- Proven ability to work effectively with all members of the financial aid team to improve student experience
- Excellent computer skills; proficient with Microsoft Office and university systems
- Exceptional problem-solving skills and attention to detail
- Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multi-tasking
- Must be in good standing on all federal student loans to access NSLDS. Individuals with default status on federal student loans are not eligible for this role
Company Overview
- Post University is a private, for-profit university in Waterbury, Connecticut, and was founded in 1890. It was founded in 1890, and is headquartered in Waterbury, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.post.edu/.