Note: The job is a remote job and is open to candidates in USA. RTX, the world's largest aerospace and defense company, is seeking a Financial Systems Analyst. The role involves serving as the primary liaison between the production sustainment team and stakeholders, supporting software development by translating requirements, and performing system support and data analytics tasks.
Responsibilities
- Work effectively in a geographically distributed team environment – able to partner with others as needed to complete assignments and requests
- Prioritize the work for the team and communicate backlog status to the customers as appropriate
- On occasion, perform project management activities utilizing Agile processes and GitHub Tools
- Support standard RTX Authorization to Operate (ATO) process for assigned applications
- Responding to, documenting and resolving service tickets in a timely manner according to SLA (Service Now, etc.)
- Provide exceptional customer service via Microsoft Teams, Zoom meetings and email as appropriate
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention
- Initial Reviewer of Error Messages from the system
- Become a functional expert for the applications assigned
- Go between for the client and the developers including:
- Coordinate System Password Updates (Downtime scheduled with Client)
- Interfacing with the client for UAT
- Main client contact for the applications
- Creating or refining requirements identified by the users
- Testing the application in system tests
- Source for application status, including keeping enterprise level service support documentation
- Support application upgrades as defined by as defined by internal RTX groups
- In some instances, performing user administration activities
- Work effectively in a geographically distributed team environment – able to partner with others as needed to complete assignments and request
- Prioritize the work for the team and communicate backlog status to the customers as appropriate
- Strong analytical skills desired
- Excellent verbal and written communication skills required
Skills
- Bachelors Degree in Computer Science, Business or a related discipline with 8 years of experience or an advance degree and 6 years of experience
- Experience with root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention
- Experience utilizing Agile processes and GitHub tools
- Experience sustaining system support and administrative duties of gathering data analytics
- Experience with applications that are on premise or cloud-based platforms
- Excellent verbal and written communication skills required
- Strong analytical skills desired
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement
Company Overview