Note: The job is a remote job and is open to candidates in USA. Marriott International is the world’s largest hotel company, and they are seeking a FLEX Senior Manager, Product Manager for Marriott Digital Services. This role is responsible for defining the product vision and roadmap for Salesforce capabilities, serving as a liaison between business stakeholders and technical teams to ensure effective delivery and user experience.
Responsibilities
- Own one or more Salesforce product areas (e.g., Commercial Services website, mPortal, etc.)
- Define and maintain the product vision, roadmap, and backlog in alignment with MDS and Commercial Performance priorities
- Establish clear success metrics related to adoption, efficiency, and business impact
- Elicit, analyze, and document business requirements through stakeholder interviews, case intake, and process reviews
- Translate business needs into clear user stories, acceptance criteria, and functional specifications for development teams
- Map current‑state and future‑state processes, identifying gaps, dependencies, and opportunities for automation
- Ensure requirements are well‑scoped, prioritized, and feasible within Salesforce capabilities and governance standards
- Maintain a prioritized backlog, ensuring work is sequenced to maximize value and minimize risk
- Lead backlog grooming, sprint planning, and refinement activities with delivery teams
- Partner closely with Salesforce Administrators, Developers, and QA to clarify requirements and support timely delivery
- Participate in UAT planning and execution, validating that delivered solutions meet business expectations
- Act as the primary point of contact for business stakeholders related to assigned product areas
- Communicate roadmap updates, release impacts, and changes in a clear, structured manner
- Support change management and adoption efforts by contributing to training, documentation, and rollout planning
- Ensure solutions align with Salesforce best practices, security standards, and platform governance
- Identify opportunities to streamline processes, improve user experience, and reduce manual effort
- Gather feedback post‑release and use insights to drive iterative improvements
Skills
- Bachelor's degree preferred; 10+ years of relevant work experience required in lieu of Bachelor's degree
- 6+ years working as a Product Owner, Business Analyst, Product Manager, or similar role supporting business systems or digital platforms
- Strong experience owning backlogs, writing user stories, and partnering with technical delivery teams
- Practical understanding of Salesforce Service Cloud and Experience Cloud concepts, like objects and flows
- Proven ability to align diverse stakeholders around a shared product vision
- Excellent communication skills and comfort working in a matrixed organization
- Strong organizational skills with the ability to manage priorities, dependencies, and deadlines
- Familiarity with Agile/Scrum delivery models
- Comfortable working in a fast‑paced, evolving environment and navigating ambiguity
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave
- Washington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually
- Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions
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