Note: The job is a remote job and is open to candidates in USA. SCRAM Systems is a company focused on supporting franchise business development, and they are seeking a Franchise Operations & Growth Specialist. This role involves providing operational, administrative, and project support to enhance the capacity of the franchise team, facilitating strategic growth initiatives and distributor expansion.
Responsibilities
- Serve as the primary operational support resource for the Franchise team
- Assist franchise and distributor partners with day-to-day operational requests
- Maintain strong working relationships with franchise owners and internal departments
- Coordinate communication between distributors and internal teams including Operations, Customer Care, Finance, Compliance, Marketing, and Business Development
- Ensure timely follow-up on distributor questions, requests, and action items
- Process distributor and location system updates including new locations, closures, ownership changes, and account maintenance
- Assist with billing support, cost reporting, and distributor reconciliation
- Coordinate inventory requests and equipment tracking
- Maintain distributor records, agreements, contact information, and documentation
- Monitor franchise reporting and ensure data accuracy
- Track distributor performance metrics and operational activity
- Assist with issue resolution and escalation as needed
- Monitor distributor compliance with company standards and operational procedures
- Track compliance requirements and follow up on outstanding action items
- Assist with quality assurance initiatives and distributor audits
- Support documentation related to franchise performance and operational compliance
- Help maintain consistency across the distributor network by ensuring adherence to Standard Operating Procedures (SOPs)
- Researching expansion opportunities and prospective distributor markets
- Coordinating Lunch & Learn programs and distributor meetings
- Assisting with conference planning and follow-up
- Supporting onboarding of new distributors
- Coordinating purchase order setup and distributor access to internal systems
- Assisting with marketing materials, branding requests, and sales collateral
- Supporting franchise expansion initiatives across both existing and new markets
- Prepare recurring business reports and performance dashboards
- Maintain distributor databases and operational tracking tools
- Monitor project timelines and follow up on outstanding deliverables
- Coordinate meetings, agendas, and action items
- Assist leadership with special projects and strategic initiatives
Skills
- Exceptional organizational skills with strong attention to detail
- Ability to manage multiple priorities simultaneously
- Strong written and verbal communication skills
- Excellent customer service and relationship-building abilities
- Strong analytical and problem-solving skills
- Ability to work independently while collaborating across multiple departments
- Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint)
- 2–5 years of experience in business operations, franchise support, account management, project coordination, customer success, or business administration
- Traveling requirement up to 15% (as needed for distributor meetings, conferences, and trainings)
- Experience with CRM, ERP, or reporting platforms preferred
- Experience working with franchise systems, distributors, dealers, or multi-location organizations preferred
- Experience supporting Business Development or Sales teams is highly desirable
Company Overview