Note: The job is a remote job and is open to candidates in USA. Ingersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. They are seeking a Global Key Account Manager who will manage and grow key accounts, develop sales pipelines, and build relationships across various levels of customer organizations. This role involves strategic planning, collaboration, and achieving sales quotas while reflecting the company’s values.
Responsibilities
- Manage Key Accounts (as assigned) by proposing, aligning on (with Flexan leadership) and executing key objectives, strategies and action plans to increase sales and driving the Flexacution Flywheel within assigned Key Account(s)
- Partner to resolve customer issues by investigating problems; involving the appropriate resources to get the issue resolved; and advising or escalating the situation to management as needed
- Coordinate and host regular VOC, SBR, and QBR meetings with assigned Key Account(s)
- Expand, prospect and develop new opportunities withing the assigned Key Account(s). Identify and Analyze needs of the account, refine our targeted value proposition, and identify opportunities where for to grow the business
- Drive for results and identify what resources are required to successfully close new business and exceed our customer needs and expectations
- Responsible for managing the internal quoting process to determine costs and subsequently to develop pricing to achieve required profit margins
- Lead and/or manage negotiations of customer agreements (contracts) with the support of Management and Legal
- Achieve annual sales quota and non-revenue related objectives within assigned Key Account(s)
- Establish collaborative and efficient processes to communicate with commercial, engineering, and operational functions at Flexan facilities. Take ownership to drive and solve problems associated with key accounts through cross-functional efforts
- Monitor competition and keep management abreast of any changes in the customer and competitive landscape
- Support corporate trade show presence with colleagues by assembling, manning, and disassembling trade show booth
- May be responsible for directly managing or developing other commercial team members
- Other duties as assigned
Skills
- Bachelor's degree
- 8+ years of key account management experience
- 1+ years of experience managing large (>$10M/year), strategic accounts in a manufacturing industry. Demonstrated success achieving sales targets through maintaining existing business and developing new sales within those accounts through strategic selling and long-term partnership development
- 1+ years of experience managing complex, global customer accounts across multiple business units and international company manufacturing locations
- 1+ years of experience successfully creating and or managing to sales metrics, performance indicators, and forecasts for assigned accounts
- Sales Skills: meeting sales goals, closing skills, strategic account management, prospecting skills, negotiation, self-confidence, product knowledge, presentation skills, and ability to grow client relationships
- Demonstrated ability to communicate, present and influence credibly at all levels of the customer and internal organization (face-to-face, verbal, written)
- Demonstrated ability to lead and motivate as necessary, a cross functional team to address customer needs
- Proficient in Microsoft Office applications and SalesForce
- Able to travel as required to manage customer relationships and support business needs
- Bachelor's degree major preferably in marketing or a technical field (e.g., engineering)
- Medical CMO or CDMO experience
- Experience with web-based marketing
Benefits
- Discretionary/nondiscretionary annual bonuses and incentive compensation
- Healthcare coverage (medical, prescription, dental, and vision)
- Wellness programs
- Life insurance
- A 401(k) plan with company match
- Paid time off
- An employee stock program
- Employee stock grant
Company Overview