Note: The job is a remote job and is open to candidates in USA. ServiceTitan is seeking a GTM Operations Specialist, AI Automation, who will focus on the efficient deployment of Go-To-Market content and readiness activities. This role involves building and optimizing AI automations, managing asset production, and ensuring cross-functional alignment for major product launches.
Responsibilities
- AI Automation and Operational Scale (Primary Focus)
- AI Workflow Ownership: Build and optimize AI automations to accomplish the creation, management, and distribution of GTM artifacts (secondary assets, documentation, etc.)
- Efficiency and Process Optimization: Identify critical decision points in the GTM process and implement AI-powered solutions to streamline workflows, maximizing team efficiency and scale
- GTM Execution and Asset Production
- Secondary Asset Creation: Partner with Product Managers and GMs to translate their product and market narratives into compelling, customer-facing content. Transform source material provided by Product Management (value props, product narratives) into market-facing secondary assets, including one-pagers, solution briefs, case studies, product summaries, display ads, and webinar slides
- Distribution and Repository Management: Own the distribution of assets and maintain a clear repository of GTM materials and messaging resources for easy access across all relevant teams
- Content Readiness: Support the creation of specialized content for customer town halls, trade shows, and internal product showcases
- Project Management and Cross-Functional Alignment
- GTM Readiness Ownership: Own and project manage GTM readiness for all major product and feature launches, defining timelines, dependencies, stakeholders, and deliverables
- Cross-Functional Alignment: Ensure the alignment of timelines, updates, and results between Product, Marketing, Enablement, Sales, and Post-Sales teams throughout each GTM cycle
- Performance Support: Support data collection for GTM performance metrics and post-launch effectiveness reviews. Communicate results and information effectively to cross functional teams
- Event & Campaign Support
- Support the creation of content for special events such as customer town halls, in-person customer meetings, trade shows, and internal product showcases
- Collaborate with Demand Generation and Events teams to ensure consistent storytelling across all campaigns and live engagements
- Manage the prep, coordination, and execution of major GTM events like Pantheon, ensuring content readiness and cross-functional alignment
Skills
- Demonstrated experience or deep familiarity with AI tools and automation platforms (e.g., generative AI, workflow automation) and a commitment to utilizing an AI-first approach to operations
- Strong project management skills, with the ability to manage complex timelines and multiple stakeholders simultaneously
- Ability to transform strategic messaging into polished, executable marketing and sales assets
- Exceptional cross-functional collaboration and communication skills
- Written and verbal communication
- Familiarity with marketing concepts - especially storytelling and understanding content excellence
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career.
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision for you and your dependents.
- RSP match, and an employee assistance program.
- Parental leave and support, up to $20k in adoption reimbursement.
- On demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Financial planning tools, and more.
Company Overview
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.
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