Note: The job is a remote job and is open to candidates in USA. ScaleOps is the leader in real-time automated cloud resource management, revolutionizing how DevOps teams manage their cloud-native application infrastructures. The Head of Global Account Management will define long-term strategy, build scalable processes, and drive customer value and revenue growth through effective account management.
Responsibilities
- Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts
- Establish the operational framework, methodologies, and metrics for a scalable AM organization
- Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with revenue goals
- Ensure high retention rates and predictable renewals through proactive engagement
- Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders
- Position ScaleOps as a long-term strategic partner driving measurable business outcomes
- Recruit, mentor, and lead a global Account Management team as we expand into new regions
- Create a culture of excellence, accountability, and customer advocacy
- Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified and impactful customer experience
- Provide strategic insights to influence product roadmap and GTM strategy based on customer and market feedback
Skills
- 5+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams
- A proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts
- Strong commercial leadership — highly skilled in renewals, pricing strategy, and complex contract negotiations
- Familiarity with K8s, containers, AWS/GCP/Azure, and in Cloud technologies
- Experience with technical personas (i.e DevOps, Engineering Teams)
- Exceptional executive presence with the ability to influence C-suite stakeholders and operate as a trusted advisor
- Demonstrated success building and scaling AM or CS organizations in high-growth SaaS environments
- Strategic, data-driven mindset with strong business acumen and the ability to align customer outcomes with company goals
Company Overview