Note: The job is a remote job and is open to candidates in USA. HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. The HR Employee Services Specialist supports day-to-day HR operations, ensuring a positive employee experience through accurate execution of HR processes and responsive support.
Responsibilities
- Serve as a first point of contact for employee HR inquiries, providing timely, accurate, and proactive customer service
- Manage and process high volume HR administrative tasks while maintaining accuracy and attention to detail
- Support I 9 processing and employment verification in compliance with federal requirements
- Manage HR ticketing and intake requests, including monitoring incoming requests, responding where appropriate, and routing items to the correct HR owner or functional team
- Assist with benefits administration, including employee questions, enrollment support, and coordination with internal partners
- Maintain accurate employee records within HR systems and ensure data integrity
- Utilize Microsoft Office tools including Excel, Word, Outlook, and Teams to track work, manage documentation, communicate updates, and support reporting needs
- Communicate clearly and professionally with employees, HR partners, and internal stakeholders
- Identify opportunities to improve the employee experience and flag trends or recurring issues to HR leadership
- Support ongoing HR initiatives, audits, and process improvements as needed
- Demonstrates a proactive, service-oriented mindset when supporting employees, responding with empathy, professionalism, and a solutions-focused approach while maintaining confidentiality and trust
- Explain HR processes and next steps in a way that is easy for employees to understand, even in high-volume situations
- Manages multiple tasks and priorities simultaneously while meeting deadlines
- Effectively tracks work, follows through on open items, and maintains clear documentation
- Demonstrates urgency and reliability in responding to employee inquiries and HR intake requests
- Ensures issues are appropriately routed, monitored, and closed with clear communication
- Understands when to resolve issues independently and when to escalate to the appropriate HR partner
Skills
- Associate's degree or equivalent work experience
- 1+ year of relevant HR or administrative experience
- Familiarity with basic HR terminology, policies, and processes
- Strong proficiency in Microsoft Office, particularly Excel (Pivot Tables/Dashboards, etc), Word, Outlook, and Teams
- Outstanding written and verbal communication skills
- Demonstrated ability to work in a high volume, fast paced environment
- Strong customer service orientation with a proactive and solution focused approach
- Extremely detail oriented with the ability to multitask and manage competing priorities
- Highly responsive and organized
- Bachelor's degree in human resources, communications, or a related field
- Experience working in healthcare or a healthcare adjacent environment
- Exposure to HR systems, ticketing platforms, or benefits administration in a regulated setting
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
Company Overview
Established in 1993, HarmonyCares, formerly U.S. Medical Management LLC (USMM), offers comprehensive home-based healthcare services. It was founded in 1993, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is https://www.harmonycares.com.
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