Note: The job is a remote job and is open to candidates in USA. Professional Case Management is dedicated to enhancing the quality of life of clients through various services. The Impairment Evaluation Administrator will perform advisory activities with prospective clients to facilitate Impairment Evaluation practice operations and provide exceptional customer service.
Responsibilities
- Perform advisory activities with prospective clients (i.e. claimants) which facilitate Impairment Evaluation (IE) practice operations
- Diligently maintains claimant contact records in Salesforce
- Follows established policies and processes for claimant follow up
- Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
- Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
- Provide exceptional customer service to claimants
- Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians
- Liaising with PCM‘s Navigators to facilitate smooth transitions from the Auth process to scheduling of claimants for their appointment
- Educating prospective IE clients on the benefits to them of an Impairment Evaluation
- Sending written correspondence to claimants to obtain necessary clinical information ahead of the IE appointment
- Obtain test results, medical records and other information necessary for the Impairment Physician to perform the Impairment Evaluation
- Schedule the IE, where in-person or over the phone
- Look for opportunities to engage claimants regarding PCM Home Care services when appropriate
Skills
- High school graduate; college degree preferred
- Knowledge of the EEOICPA program and key stakeholders' operating practices (e.g. DOL Resource Centers) is strongly preferred
- Demonstrates strong verbal, written and interpersonal communication skills
- Strong computer skills
- Speaks, reads, writes, and comprehends English
- Demonstrates time management, organizational skills, and ability to function with minimal direction
- Diligently maintains claimant contact records in Salesforce
- Follows established policies and processes for claimant follow up
- Offers subject matter expertise and creativity in helping claimants whose circumstances lie outside of established processes
- Utilize strong phone skills – this role requires extensive time on the phone, but is not considered a Call Center position
- Provide exceptional customer service to claimants
- Build strong relationships with team members in the PCM Marketing organization (CWP Help Center, Outreach Coordinators), IE Navigators, and IE physicians
- Previous experience in sales is helpful, but not required
- The ideal candidate must be able to influence and motivate prospective clients to complete a process (minimize “fallout”)
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Company Paid Short Term Disability
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid Time Off
- Voluntary Benefits
Company Overview
Professional Case Management (PCM) is a specialized home health care provider, caring for individuals with chronic long term illnesses. It was founded in 1985, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://procasemanagement.com/.
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