Note: The job is a remote job and is open to candidates in USA. First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions. The Implementation Consultant, Scheduling is responsible for the configuration, deployment, and customer enablement of the Scheduling module, ensuring it aligns with agency staffing policies and operational needs.
Responsibilities
- Configure the Scheduling module to match each agency's staffing policy, including shift patterns and rotations, minimum staffing and roster rules, overtime and callback hierarchies, trades and leave, and certification and qualification requirements
- Lead requirements-gathering sessions to capture an agency's current staffing practices, contractual rules, and payroll interfaces, and convert them into a documented configuration plan
- Validate configurations against real agency scenarios before go-live, including peak-staffing, holiday, and exception conditions
- Support payroll export and timekeeping integration requirements where Scheduling feeds downstream systems
- Partner with the assigned Implementation Manager to deliver Scheduling milestones on plan, surfacing risks early
- Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane
- Serve as the Scheduling subject matter expert on assigned projects across segments
- Surface product gaps, defects, and field-driven enhancement requests for Scheduling to the Team Manager and Product organization
Skills
- Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience administering public safety scheduling or workforce management systems
- Strong public safety industry knowledge, including fire and EMS shift structures, staffing models, and operational scheduling practices
- Demonstrated working knowledge of complex scheduling rules, including minimum staffing, overtime and callback hierarchies, Kelly cycles, trades, and qualification-based assignment
- Experience translating policy or contractual requirements into software configuration
- Strong organizational skills with the ability to manage multiple concurrent customer projects
- Excellent communication, training delivery, and stakeholder engagement skills
- Experience with Rocketlane or a comparable professional services delivery platform
- Working knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel)
- Direct experience as a fire or EMS scheduling or staffing officer, telecommunications supervisor, or comparable agency role
- Hands-on experience with public safety scheduling platforms
- Familiarity with payroll and timekeeping systems and scheduling-to-payroll data flows
- Working knowledge of Salesforce, including account data hygiene and project handoff from sales
- PMP, ITIL, or equivalent professional certification
- Direct hands-on experience with Rocketlane
Benefits
- Comprehensive compensation and benefits package for eligible employees
- Competitive pay
- Medical, dental, and vision coverage
- FSA/HSA
- 401(k)
- Flexible PTO
- A fully remote workplace
- A technology stipend
- Opportunities for advancement
- Other benefits and perks that sets our team apart
Company Overview