Note: The job is a remote job and is open to candidates in USA. Safeguard Global is a company that enables global expansion for over 1,500 customers across nearly 190 countries. The Implementation Project Manager serves as the primary point of contact for clients during the implementation lifecycle, leading complex projects and ensuring a seamless transition into service delivery while providing an exceptional client experience.
Responsibilities
- Responsible for welcoming clients on behalf of Safeguard Global and providing guidance to help them understand our products, services, and overall ecosystem as part of their introduction to the company
- Serve as the primary point of contact for new and expanding clients during implementation
- Lead end-to-end implementation projects across EOR and Managed Services offerings
- Create, manage, and maintain detailed multi-workstream project plans
- Coordinate across internal operational teams, partners, and stakeholders
- Oversee client setup, technology adoption, and platform training
- Proactively identify and mitigate risks and dependencies
- Ensure accurate go-live forecasting and achievement of delivery targets
- Partner with Sales and Client Success to ensure seamless handoff and long-term success
- Champion client experience and drive strong CSAT/WSAT outcomes
Skills
- Proven experience as an Implementation or Project Manager in a client-facing role
- Strong project management, risk management, and stakeholder communication skills
- Customer-centric mindset with strong problem-solving abilities
- Ability to manage complex, multi-country or multi-service implementations
- Experience with HR, Payroll, Global Employment, Accounting or Entity Management preferred
Benefits
- Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
- Enjoy a competitive leave package including paid bonding leaves for new additions to your family
- Get 2 paid charitable days off to contribute to causes you believe in
- Guardians are eligible for our annual bonus scheme or sales incentive plan.
- Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Company Overview