Note: The job is a remote job and is open to candidates in USA. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic portfolio of resort and travel brands. The In-House Marketing Manager will be responsible for managing the In-house Marketing Team, ensuring a high conversion rate of resort occupancy, and coordinating with various sales and marketing teams.
Responsibilities
- Direct management of In-house Marketing Team: interview, hire and train employees; plan, assign and direct work; performance review; motivate, reward and provide disciplinary action when necessary (termination and conflict resolution)
- Maintain total site marketing conversion according to site marketing standards
- Resolve issues pertaining to tour statuses, bookings, coding and etc
- Order and maintain departmental supplies (collateral material, uniforms, etc.)
- Maintain copies of invitations and daily tour manifests for reference purposes
- Run daily reports to include, but not limited to, Daily Arrival Report, Daily In-House Report, Five year owner arrival report
- Prepare daily and weekly status reports to include, but not limited to, Show factors and conversion rates to be submitted in a timely manner for corporate deadlines
- Compile data on each team member’s performance
- Prepare additional reports deemed necessary by management
- Coordinate with In-House and Front Line sales management with regard to tour seats available and potential tour flow
- Ensure any pertinent information related to Marketing/Concierge is properly and timely disseminated
- Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies)
- Submit employee payroll in timely manner
- Perform other related functions not listed
Skills
- Timeshare experience in sales and marketing required
- Must be able to work flexible schedule which includes a rotating combination of days, nights, weekends, and holidays
- Ability to deal with both customers and salespeople
- Ability to focus on details
- Ability to handle simultaneous situations
- Ability to handle departmental problems and situations
- Knowledgeable with commission payroll and understanding
- Must be proficient at Microsoft Office
- Must be able to work independently
- Must be able to interact with many other departments within the company
- Full availability required to work weekends and holidays, daytime and nighttime
- 2 years management or supervisory preferred or 2 year's timeshare equivalent experience
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Company Overview