Note: The job is a remote job and is open to candidates in USA. Movora is a global organization focused on advancing veterinary health, providing innovative orthopedic solutions for companion animals. The Internal Sales Agent is responsible for driving revenue growth within the Canadian market, managing CRM records, processing orders, and supporting the sales team to enhance customer relationships and expand the company's national presence.
Responsibilities
- Working collaboratively to support the in-country executives and sales representatives to exceed customer expectations by providing support and exceptional customer service to our Canadian customers
- Serve as consultant to maintain key relationships with customers in Canada to increase product penetration and help customers identify potential gaps in current inventory
- Conduct outbound sales calls to sell current promotions and increase product ranges within accounts
- Work directly with customers throughout Canada to issue quotes for products (including decisions on discounts, special pricing, etc.) and help determine ROI on potential products, education, etc. for existing customers
- Responsible for working with marketing and sales regarding event, product and sales strategies and translate for appropriate delivery to Quebec and French speaking customers
- Manage day-to-day communications with international vendors and customers to ensure efficiency of current processes, pricing, and compliance with all international rules, regulations and requirements
- Verify validity of account discrepancies by obtaining and investigating information from sales, promotions, special pricing, etc
- Onboard new customers and maintain customer data and communications using ERP and CRM systems
- Collaborate with accounting team for payment plans, credit requests and accounting related customer requests
- Participate in ongoing sales training and professional development programs to enhance selling skills and product knowledge
- Train and mentor additional sales/customer service representatives to achieve success and highest level of customer satisfaction
Skills
- Bi-lingual in French and English required
- 1+ years in a customer service and/or sales environment
- Solid understanding of cultural best practices both in writing and verbally
- Proficient in Microsoft Office Suite
- Exceptional attention to detail with excellent prioritization, planning, organizational, time and project management skills as well as the ability to adapt to shifting priorities and work under pressure
- Strong problem-solving, negotiation, and interpersonal skills with the ability to resolve issues with a mature, calm, and flexible approach
- Some travel is required for this position, up to 10% as needed, including occasional weekends
- Customer Service – able to personally provide high level of interactive service to targeted customer base/market, building relationships and acting as internal company advocate
- Understand & Complete Tasks – Able to follow instructions and complete tasks as assigned with a sense of initiative and ownership of area responsible
- Team Orientation & Interpersonal – highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization
- Communication – able to effectively express self verbally in a diplomatic, empathetic and tactful manner. Ability to communicate in both French and English both in writing and verbally
- Organization & Time Management – able to work independently with minimal supervision, planning, scheduling and organizing professional schedule to complete actions within established deadlines, handling multiple priorities with strong attention to detail
- Adaptability to Change – able to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
- Systems & Software – proficient knowledge of Microsoft Office suite applications. Understanding of Business Central and Hubspot and internal order processing systems
- College Diploma in Business or Veterinary program preferred. May substitute equivalent experience for diploma
Benefits
- Retirement savings plan with company matching contributions
- Comprehensive Extended Health Care coverage
- Dental coverage
- Life Insurance, Accidental Death & Dismemberment (AD&D), and Disability coverage
- Statutory holidays based on your province of employment
- Two (2) weeks of paid vacation to start
- Forty (40) hours of paid sick/personal time annually
- Birthday Day Off
- Ongoing learning and development opportunities
- Opportunities for career growth within a global organization
- A collaborative, agile, and purpose-driven culture
Company Overview