Note: The job is a remote job and is open to candidates in USA. Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. The IT Operations Associate will assist in running day-to-day technology operations for clients, focusing on onboarding, offboarding, and tech procurement processes.
Responsibilities
- Supporting and implementing onboarding, offboarding, and tech procurement processes and procedures for 50 to 60 clients
- Supporting the maintenance of documentation for IT operations procedures and policies, including an IT Operations Playbook for each client
- Assist with improving upon existing IT operations systems and workflows
- Working closely with client points of contact staff to ensure clear communication and effective processes surrounding the intersection of IT, Operations, and HR
- Responding to IT operations support request tickets via email, Slack, and ticketing system
- Documenting client requests to track progress to completion, identifying chronic problem areas, and ensuring a high level of customer service
- Processing administrative IT requests from clients on an ad hoc basis as it relates to onboarding, offboarding, and tech procurement
- Co-facilitate client data security training alongside other Personified staff
- Other duties as needed
Skills
- 2+ years of experience in a customer-facing role
- Proven track record of providing great customer experiences
- Highly organized
- Responsive
- Detail-oriented
- Comfortable interacting with clients and their staff through email, Slack, and virtual meetings
- Skilled at executing and improving on operational processes
- Impeccable customer service skills
- Ability to prioritize and complete tasks in a fast-paced environment
- Self-starter
- Team player
- Ability to pick up new systems and technical concepts quickly
- Ability to provide suggestions to improve upon current operational workflows and processes
Benefits
- Remote work environment
- Competitive pay
- Healthcare packages contributed to by Personified
- Optional 401K matched by Personified
- Cell phone stipend
- Annual learning & development stipend
Company Overview