Note: The job is a remote job and is open to candidates in USA. CVS Health is committed to building a world of health around every individual, and they are seeking a Lead Director for Aetna Operations Enablement Insights & Reporting. The role focuses on executing and advancing analytics and reporting capabilities within Service Operations, partnering with business leaders to enhance performance through actionable insights.
Responsibilities
- Lead the execution of analytics and reporting strategies that support Service Operations performance management and decision-making
- Translate business needs into actionable reporting, dashboards, and insights across operational, financial, workforce, and experience domains
- Deliver and continuously improve performance reporting (e.g., scorecards, dashboards, monthly/weekly reporting routines) with a focus on accuracy, consistency, and usability
- Partner with Operations, Finance, Product, and Technology teams to identify analytics opportunities and drive data-informed decisions
- Manage and evolve reporting tools and dashboards (e.g., Tableau, Power BI) to enable self-service insights for business stakeholders
- Ensure data integrity, quality, and adherence to governance standards across reporting and analytics outputs
- Identify root causes and performance drivers, delivering insights and recommendations to improve efficiency, quality, and customer experience
- Lead and develop a team of managers, analysts, and SMEs, fostering strong analytical capabilities and accountability for outcomes
- Drive process optimization by reducing manual reporting, improving automation, and increasing speed-to-insight
- Support the execution of performance management routines (e.g., operating reviews), ensuring readiness of insights and materials
- Contribute to advancing analytics capabilities, including adoption of new tools, methodologies, and data sources
Skills
- 10+ years of experience in analytics, reporting, operations, or business intelligence roles
- Experience in healthcare (payer, service operations, claims, contact center, or provider operations preferred)
- Demonstrated experience delivering analytics solutions and reporting that drive business decisions
- Strong proficiency in analytics tools and technologies (e.g., SQL, Tableau, Power BI, Alteryx, cloud data platforms)
- Proven experience leading teams, including managers and/or senior analysts
- Strong analytical, problem-solving, and decision-making experience
- Experience collaborating across functions and influence stakeholders
- Bachelor's degree, or equivalent experience required
- Experience with advanced analytics techniques (predictive modeling, machine learning)
- Exposure to large-scale analytics transformation or modernization initiatives
- Experience working with data governance, data architecture, or enterprise data platforms
Benefits
- Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above
- Includes an award target in the company’s equity award program
- Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families
- Benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility
- Additional details about available benefits are provided during the application process and on Benefits Moments
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