Note: The job is a remote job and is open to candidates in USA. FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. They are seeking a Learning Experience Designer to design and deliver scalable, high-impact learning solutions that improve performance across their workforce.
Responsibilities
- Design and develop engaging, outcome-driven learning solutions across modalities (e-learning, instructor-led, virtual, blended, and microlearning)
- Create high-quality training assets including courses, videos, job aids, facilitator guides, assessments, and multi-day curricula
- Apply adult learning principles and behavior change strategies to ensure learning translates into on-the-job performance
- Partner with stakeholders and SMEs to identify learning needs, define objectives, and align solutions to business goals
- Conduct needs analyses to diagnose performance gaps and recommend appropriate learning or non-learning interventions
- Translate complex operational processes into clear, learner-centered content
- Support and enable training delivery by preparing facilitator materials, managing learning assets, and ensuring readiness for launch
- Collaborate with trainers and operations teams to ensure seamless rollout and adoption of learning solutions
- Define success metrics and evaluate learning effectiveness using appropriate evaluation methods (e.g., Kirkpatrick Levels, performance data)
- Leverage data (e.g., QA scores, performance trends, learner feedback) to continuously improve learning solutions
- Monitor training impact on key business outcomes such as quality, compliance, and customer experience
- Create, organize, and maintain a centralized inventory of learning assets to support knowledge retention and accessibility
- Ensure content remains current, accurate, and aligned with business processes and regulatory requirements
- Utilize AI tools and emerging technologies to accelerate content development, personalize learning, and improve efficiency
- Stay current on industry trends and bring innovative approaches to learning design and delivery
- Contribute to the evolution of FreedomCare’s learning ecosystem, including knowledge management and performance enablement strategies
Skills
- Bachelor's degree in Instructional Design, Education, Communications, Human Resources, or a related field (or equivalent experience)
- 3+ years of experience in instructional design, learning experience design, or a related role
- Experience designing both virtual and instructor-led training programs
- Strong experience developing e-learning, multimedia content, and structured curricula
- Familiarity with Learning Management Systems (LMS) and digital learning platforms
- Proficiency in Microsoft Office (PowerPoint, Excel, Word) and collaboration tools (Teams, SharePoint)
- Experience with e-learning authoring tools (e.g., Articulate Rise/Storyline, Vyond, Camtasia, Adobe Creative Suite)
- Experience creating multimedia content (video, audio, interactive learning)
- Understanding of SCORM/xAPI and learning analytics
- Strong foundation in adult learning theory and instructional design best practices
- Ability to translate complex or ambiguous business needs into clear, effective learning solutions
- Data-driven mindset with a focus on continuous improvement and measurable outcomes
- Strong project management, prioritization, and organizational skills in a fast-paced environment
- Collaborative and adaptable, with the ability to work cross-functionally with diverse teams
- Focus on designing for behavior change and real-world application—not just knowledge transfer
- Experience working in fast-paced, operational environments; healthcare or regulated industry experience strongly preferred
- Familiarity with CRM systems (e.g., Salesforce) and knowledge management platforms is a plus
- Experience leveraging AI tools for content development or workflow optimization is highly desirable
Benefits
- Competitive compensation
- Medical benefits
- Retirement plans
- Wellness programs
- Fun company events
- Ongoing learning opportunities to grow your career
Company Overview