Note: The job is a remote job and is open to candidates in USA. Flexner Houser Injury Law is a Wilmington, North Carolina personal injury firm that values honest, straightforward advice and personal attention for their clients. They are seeking a Global Bilingual Legal Support Specialist to serve as the primary point of contact for Spanish-speaking clients, ensuring effective communication and support throughout the legal process.
Responsibilities
- Bilingual Client Communication: Serve as the primary point of contact for Spanish-speaking clients, handling inbound and outbound calls, follow-ups, status updates, and clarifications, while avoiding legal advice and documenting communication clearly
- Case Follow-Up and Coordination: Organize information coming out of intake, track outstanding items, drive follow-ups to completion, and escalate issues when legal judgment is required
- Legal Administrative Support: Support attorneys and paralegals with document preparation, e-filings as assigned, and backend case organization with high accuracy and clean documentation
- Proactive Communication Expectations: Provide frequent, professional updates (the firm wants over-communication, not “radio silence”), maintain polished written English in emails and notes, and keep clients reassured and informed
Skills
- Bilingual Spanish and English: Native or near-native Spanish strongly preferred, plus strong written English for client updates and internal documentation
- Client-facing experience: Legal experience is a plus, not required. Strong fits may come from law firms, legal assistant/paralegal support, medical offices, medical records or lien departments, or other client-service admin roles
- Professional communication: You can explain next steps clearly, keep calm with emotional clients, and never blur the line into legal advice
- Process-driven and reliable: You follow established workflows, take ownership, and you don't need babysitting to finish follow-ups
- Low ego, high follow-through: You can adapt to how the firm operates, even if you've done it differently elsewhere
- Remote readiness: Reliable internet and a professional home-office setup. Comfort with transparent time tracking via Worksnaps (screenshots every 10 minutes, fully disclosed)
- Schedule fit: Full-time only, working during U.S. business hours for real-time responsiveness
Benefits
- Incentive potential: No bonuses in the first 90 days, with the possibility of KPI-based incentives after ramp-up.
- PTO: Aligned with U.S. office holidays.
- Benefits: No health or retirement benefits for this global hire.
Company Overview
The experienced attorneys at Ticket Crushers, the Bay Area's premier Traffic and DUI Law Firm represent clients throughout the San Francisco Bay area for Traffic Violations, Criminal Defense, and Driving Under the Influence ("DUI") charges. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.ticketcrusherslaw.com/.
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