Note: The job is a remote job and is open to candidates in USA. LexisNexis is a global provider of information-based analytics and decision tools for professional and business customers. The Customer Success Consultant will support Large Law Accounts by driving adoption and integration of AI-powered solutions into legal workflows, focusing on customer engagement and long-term value.
Responsibilities
- Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups
- Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement
- Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies
- Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support
- Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities
- Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth
Skills
- Experience working with law firms, legal professionals, legal research, or legal technology
- Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption
- Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation
- Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement
- Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities
- Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms
Benefits
- We promote a healthy work/life balance across the organization.
- With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
- Country specific benefits. Click here to access benefits specific to your location.
Company Overview